Overview of City Hive invoices and charges
- Transaction Reports - reports detailing your sales activity and transaction-based fees
- Subscription and Invoices - subscription, invoice, and charge-related details
- Payment Information - payment information for disbursements and payments
Billing Overview
- Subscription plan base price
- Subscriber fees (for subscriber counts above those included with your plan)
- Additional service fees (such as add-ons, SMS fees)
- Delivery fees and tips for third parties
- Refund and chargeback collection fees (that we were not able to collect through immediate charges or were less than $10)
- Rebates for split-coupons, discounts, refunds, or any other account adjustments
Refund collections often occur when an order is edited after approval, which may require reprocessing the transaction with the customer. When a refund or chargeback occurs, City Hive refunds the customer on behalf of our merchants and then we collect these refunded or disputed amounts through immediate charges or the invoice.
Please note, when we collect for refunds or chargebacks, we are charging you for the amount of the refund or chargeback less the fees on the order. In other words, you are charged the same amount that was disbursed to your account (except in the case of partial refunds, which are for the amount refunded).
Learn more about refunding orders or editing orders by clicking the links.
Your payment method for invoices and immediate charges is stored separately from the banking information used for disbursements. Both can be viewed and updated here.
For additional details on configuring your preferred payment method, please visit: Add or Update Payment Information.
If for payment method, you see 'DYNAMIC [NOT SET]' or '12/2022 ****oobp' that means that you need to add a payment method to process payments.
Invoices
To review your invoice details visit the invoice section of the dashboard here. Here, you can easily download PDFs or CSV versions of your invoices, export details of all of your invoices together, and issue payment.
If you have multiple branches linked in one Chain account, you can view the invoices of ALL branches by visiting the invoice page from the Chain account.
- Invoice Number is the Invoice ID
- Invoice State indicates whether the invoice is paid, pending, or failed
- Invoice Date indicates the date the invoice was generated
- Billing Period indicates the billing period covered by the invoice
- Payment Method indicates the payment method used on the invoice
- Payment Sender Name and Payment Sender ID indicate the entity paying for the invoice - for entities with multiple subscriptions across locations, you can use this value to review by location
- Item Description includes a description of the item on the invoice
- Item Type identifies the type of item on the invoice
- Item Amount identifies the amount charged for the item on the invoice, including any applicable sales tax - for the pivot table, you will want to use the sum of this value
For any invoices marked as open, you can issue payment by clicking the "Pay Now" button next to the invoice and selecting your preferred payment method.
To issue payment for multiple invoices, follow the steps below to use the Bulk Charge feature. This will result in only one charge (rather than separate charges) for multiple invoice payments.
- Select the invoices that you would like to pay by checking the box next to the invoice.
- Select Bulk Actions.
- Select Pay Invoices.
4. Review the selected invoices and click "Select Payment Method and Pay."
5. Select your preferred payment method and proceed to pay.
Subscription
Your subscription information is found here.
Charges
Any amounts for less than $10 will not be charged and will instead be added to your account balance and included in your next invoice. For example, if you issue a refund for $8 then that will not be immediately charged, and will instead be included in your next invoice.
Past orders for physical marketing materials, such as postcards or stickers, are reflected in the Orders section of billing.