The edit order page now includes a redesigned layout and added features! This guide explains how to use both the new edit page (recommended) and the old edit page.
- Begin on the Order Section of your dashboard
- Once you find the order, click 'Full Info/Edit' to view the full order page
- Click 'Edit' at the top right
New Edit Screen
Add and Remove products
- Click on (+) then search for the desired product to add in a new item
- To remove a product, hover over the item and click on the trash bin next to the product you would like to remove
Adding a Coupon
Under Discounts & Fees, click 'Use Coupon' to manually enter a code. As you type, matching existing codes will appear 
Add/Change Tip
Set the tip to the preferred amount by clicking on 'Enter tip amount' 
Add/Change Manual Discount
For a manual discount, simply enter the desired amount by clicking on 'Manual Discount'
Add/Change Delivery Fee
Set the amount to your preference
Update Method
Switch the order method by choosing another option
Save the Order
Once you've completed all the edits to your order, click 'Update' at the top right of the page
Review the changes, then select 'Approve' to save all updates 
Old Edit Screen
By default, the new edit screen will appear, but you can click the ‘Old Edit’ button anytime to switch back to the familiar page.
Add and Remove products
- Click 'Add Product' then search for the desired product to add in a new item
- To remove a product, click on the trash bin next to the product you would like to remove
Adding a Coupon
Hover over the tag next to 'Coupon' to display a dropdown menu of all available coupons, then select the desired one or manually add in the code
Add/Change Tip and Manual Discount
Set the tip to the preferred amount. For a manual discount, simply enter the desired amount
Add/Change Delivery Fee
Head to 'Delivery Fee' and set the amount to your preference
Save the order
Once you've completed all the edits to your order, click 'Update Order' at the top right of the page Review the changes, then select 'Approve' to save all updates
Things to know
- When an order is edited, an email notification is sent to the customer. To avoid a failed order, it's best to limit the number of edits made at once.
- Transaction fees are calculated based on the original order amount and cannot be adjusted
- Editing an order after it has been accepted may involve additional cost as well as fees. If you need to refund a specific item here is a link to help guide you in issuing a partial refund or if the item would like to be swapped out you can simply add a product and delete the one that is unwanted.
- Since we are integrated into your POS in real time, you might come across an error when editing products that says "Item not in stock" or "Please make sure product is in stock", please ensure which item is causing the error. If this error persists, try resolving it by recreating the order, re-adding the products again and save.
For any further assistance on making edits to an order, please contact support@cityhive.net