Fulfill & Edit Orders
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      1. City Hive Support
      2. Managing Orders
      3. Fulfill & Edit Orders

      Edit an Order

      To edit product details, apply a discount, update the tip, or make other order adjustments, you can do so via your merchant dashboard! Check out the video below for more details.

      This feature is available with all subscription plans: 
      • Standard
      • Pro
      • Expert
      1. Begin on the Order Section of your dashboard
      2. Once you find the order, click 'Full Info/Edit' to view the full order page  Screenshot 2025-01-14 at 19.33.13
      3. Click 'Edit' at the top right Screenshot 2025-01-14 at 19.31.51

      Add and Remove products

      1. Click  'Add Product' then search for the desired product to add in a new item
      2. To remove a product, click on the trash bin next to the product you would like to remove

      Adding a Coupon 

      Hover over the tag next to 'Coupon' to display a dropdown menu of all available coupons, then select the desired one or manually add in the code.

      Add/Change Tip and Manual Discount 

       Set the tip to the preferred amount. For a manual discount, simply enter the desired discount amount.

      Add/Change Delivery Fee

       Head to 'Delivery Fee' and set the amount to your preference.

      Save the order

       Once you've completed all the edits to your order, click 'Update Order' at the top right of the page. Review the changes, then select 'Approve' to save all updates.


      Things to know

      • When an order is edited, an email notification is sent to the customer. To avoid a failed order, it's best to limit the number of edits made at once
      • Transaction fees are calculated based on the original order amount and cannot be adjusted
      • Editing an order after it has been accepted may involve additional cost as well as fees. If you need to refund a specific item here is a link to help guide you in issuing a partial refund or if the item would like to be swapped out you can simply add a product and delete the one that is unwanted
      • Since we are integrated into your POS in real time, you might come across an error when editing products that says "Item not in stock" or "Please make sure product is in stock", please ensure which item is causing the error. If this error persists, try resolving it by recreating the order, re-adding the products again and save.

      For any further assistance on making edits to an order, please contact support@cityhive.net