Fulfill & Edit Orders
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      1. City Hive Support
      2. Managing Orders
      3. Fulfill & Edit Orders

      Refund an Order

      If a customer never received an item or full order, you can provide them with a partial or full refund through the dashboard.

      1. Begin on the order you are looking to refund
      2. Click the “Refund” button on the right side of the order page to issue a Full Refund

       If the order has not been approved you can decline the order so the customer will not be charged.

      Voided Transactions

      While a refund is being issued, it can appear as a full refund or as a voided transaction. If the refund takes place within the hour the order was submitted it may appear as a void. If that happens, the system stops the funds from transferring and the transaction will not appear on the customers account. In addition voided transactions will not be subject to any transactional fees. 

      Partial Refunds

      1. Begin by clicking on the "Edit" button on the right side of the order page
      2.  Delete the product by clicking on the trash binScreenshot 2025-08-20 at 16.10.00
      3. If there is more than one of the products that you would like to refund, simply update the quantity of the product to the correct amountScreenshot 2025-08-20 at 16.13.25
      4. After making the desired adjustments for the order,  click on 'Update'
        Screenshot 2025-08-20 at 15.31.50

      If the order has been accepted or fulfilled you may still  proceed with a partial refund!