---
title: Refund an Order
description: If a customer never received an item or full order, you can provide them with a partial or full refund through the dashboard.
---

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# Refund an Order

## If a customer never received an item or full order, you can provide them with a partial or full refund through the dashboard.

1. **Begin on the order you are looking to refund**
2. **Click the Refund button** on the right side of the order page to **issue a Full Refund** ![](https://support.cityhive.net/hs-fs/hubfs/Knowledge%20Base%20Import/edbsne5ce87932cd6639a0793efa20942eb498bdbfd3b8aff3d16e73fb507e2f68c40a88fd4da412ec330df4224e53ef0e1e8-1.png?width=394&height=62&name=edbsne5ce87932cd6639a0793efa20942eb498bdbfd3b8aff3d16e73fb507e2f68c40a88fd4da412ec330df4224e53ef0e1e8-1.png)

 **If the order has not been approved you can decline the order so the customer will not be charged.**

#### [Voided Transactions](https://support.cityhive.net/refunds#voided)

While a refund is being issued, it can appear as a full refund or as a voided transaction. If the refund takes place within the hour the order was submitted it may appear as a void. If that happens, the system stops the funds from transferring and the transaction will not appear on the customers account. In addition voided transactions will not be subject to any transactional fees. 

#### [Partial Refunds](https://support.cityhive.net/refunds#partialrefund)

1. Begin by **clicking on the Edit button** on the right side of the order page ![](https://support.cityhive.net/hs-fs/hubfs/Knowledge%20Base%20Import/edbsn591a2b3d8cbc4287a3ee6c778a15cc227b01723e8c51645c4b88be3eeeaa6ab35065bebc05ae06a94c451b276983b557-1.png?width=469&height=75&name=edbsn591a2b3d8cbc4287a3ee6c778a15cc227b01723e8c51645c4b88be3eeeaa6ab35065bebc05ae06a94c451b276983b557-1.png)
2. Delete the product by **clicking on the trash bin**![Screenshot 2025-08-20 at 16.10.00](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-08-20%20at%2016.10.00.png?width=461&height=108&name=Screenshot%202025-08-20%20at%2016.10.00.png)
3. If there is more than one of the products that you would like to refund, simply **update the quantity of the product** to the correct amount![Screenshot 2025-08-20 at 16.13.25](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-08-20%20at%2016.13.25.png?width=522&height=132&name=Screenshot%202025-08-20%20at%2016.13.25.png)
4. After making the desired adjustments for the order,  **click on Update  
   ![Screenshot 2025-08-20 at 15.31.50](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-08-20%20at%2015.31.50.png?width=105&height=35&name=Screenshot%202025-08-20%20at%2015.31.50.png)**

**If the order has been accepted or fulfilled you may still  proceed with a partial refund!**

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