---
title: Set Up Your Delivery Subscription Service
description: Allow customers to pre-pay a set amount for "unlimited" deliveries or shipping services!
---

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1. [City Hive Support](https://support.cityhive.net/?hsLang=en)
2. [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en)
3. [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club)

# Set Up Your Delivery Subscription Service

## Allow customers to pre-pay a set amount for "unlimited" deliveries or shipping services!

**This feature is available with the following subscription plans. Merchants not on one of these plans will be automatically upgraded:** 

- Pro
- Expert

Once you have enabled Subscription Plans in your dashboard (**[tutorial here](https://support.cityhive.net/portal/en/kb/articles/wine-clubs?hsLang=en)**), it's time to configure your subscription service.

#### Setting up a delivery subscription service

1. [**Begin on the "Plans" tab**](https://merchants.cityhive.net/#!/ffffff1/subscriptions/plans) and **use (+)** to create a new subscription  
   ![](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202023-11-13%20at%206-59-17%20PM-png.png?width=655&height=47&name=Screenshot%202023-11-13%20at%206-59-17%20PM-png.png)
2. **Fill in the setup details** on the new subscription page  
     1. **Position** - If you have more than one club, choosing a position number will decide which club you would want to show first.
     2. **Is Active** - If you want it to be live and ready to sell on your website, check this box
     3. **Cycle** - This determines when the subscription renews: monthly, quarterly, annually, etc.
     4. **Limited Cycle Enabled** - Leave this un-checked for delivery subscription services.  
        ![](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202023-11-14%20at%201-48-57%20PM-png.png?width=552&height=238&name=Screenshot%202023-11-14%20at%201-48-57%20PM-png.png)
3. **Scroll down to fill in the subscription info**  
     1. **Friendly Name** is the title of your wine club, which your customers will see.
     2. **Description** is where you tell the customer what they're getting (i.e. all deliveries included for a month)
     3. **Cover Image** can be a generic image, in keeping with your brand![](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202023-11-14%20at%2010-59-12%20AM-png.png?width=565&height=406&name=Screenshot%202023-11-14%20at%2010-59-12%20AM-png.png)
4. **Scroll down to fill in Billing and Pricing info**  
     1. **Charge Invoices Automatically** - Leave this checked. If un-checked, you will need to open the plan in your dashboard each month, and click "charge" on each of your customers' invoices
     2. **Use Subscription Day** - check this box, so that your customers' subscription service will begin on the day they subscribe
     3. **Billing Day of Month** - leave this as it is; when you check "Use Subscription Day" then the billing day field becomes irrelevant
     4. **Set the Display Amount and Subtotal Amount** - these are typically identical and reflect the basic price of your subscription service
     5. **Set the tax amount** (if applicable) by calculating your sales tax rate multiplied by the subtotal amount![](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202023-11-15%20at%201-17-08%20PM-png.png?width=564&height=616&name=Screenshot%202023-11-15%20at%201-17-08%20PM-png.png)
5. **Leave the last three sections blank/default**  
   ![](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202023-11-14%20at%201-52-15%20PM-png.png?width=685&height=607&name=Screenshot%202023-11-14%20at%201-52-15%20PM-png.png)
6. **Scroll to the top and click the "Submit" button** to create the plan ![](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202023-11-08%20at%2012-18-26%20PM-png-webp.webp?width=103&height=43&name=Screenshot%202023-11-08%20at%2012-18-26%20PM-png-webp.webp)
7. **Set up an automatic discount** for all customers who enroll in this plan. Without a corresponding discount, customers who enroll wouldn't actually get their delivery/shipping fees waived at checkout! Please refer to [**this detailed walkthrough**](https://support.cityhive.net/portal/en/kb/articles/automatic-discount?hsLang=en) for more information
8. **Promote your new subscription service** within the plan page. You can send a marketing email to your entire email list, or send specific updates to your existing subscribers. Learn more about sending marketing emails [**here.**](https://support.cityhive.net/portal/en/kb/articles/send?hsLang=en)  
   ![](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202023-11-13%20at%207-22-17%20PM-png.png?width=651&height=341&name=Screenshot%202023-11-13%20at%207-22-17%20PM-png.png)

 

 

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