Email, Push & SMS Marketing
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      3. Email, Push & SMS Marketing

      How to Acquire SMS Subscribers

      SMS campaigns are a great way to reach your customers, as text messages are often read quickly, making them an effective tool for time-sensitive promotions or announcements.

      This feature is available with the following subscription plans. Merchants not on one of these plans will be automatically upgraded upon editing product information.

      • Pro
      • Expert

      Make sure to strictly follow privacy regulations and obtain proper consent before contacting customers. Failure to do so can result in compliance issues.

      For best engagement, keep notifications short, clear, and easy for customers to respond to Also note, there is an additional cost for SMS campaigns. 

      Each SMS message sent incurs a charge of 1.8 cents, which will be billed to your account.

      Print Materials

      A great way to acquire SMS subscribers is by strategically placing a QR code in-store that customers can scan and quickly sign up to receive marketing promotions.

      1.  Begin on the Studio section of the dashboard to place your order for print materials which includes a QR code that customers can scan to opt-in to SMS via our default newsletter page (YOURWEBSITEURL/newsletter)

      2. Once the customer scans the QR code, it will redirect them to the newsletter sign-up page

        Screenshot 2023-11-09 at 8.05.51 PM
      3. Alternatively,  you can also create your own customized SMS marketing sign up page via the dashboard. Simply, head over to the Pages section and create a new page! (info on how to create a page here) 

      Online Sign-ups

      One of the most efficient and direct way to acquire SMS subscribers is via your website by incentivizing customers to opt-in to SMS notifications to receive special deals and real-time product offers while they are already browsing on your website.  

      1. Head over to the Marketing section to enable SMS Marketing
      2. Click on 'Campaigns', then 'Settings' under the search bar Screenshot 2024-07-16 at 16.56.25
      3. Enable SMS Marketing and toggle on SMS Opt-in popup to activate this on your website

        Screenshot 2025-09-24 at 18.02.55
      4. Once the SMS opt-in popup is enabled, it will trigger automatically when customers visits the site
        Screenshot 2025-09-24 at 17.50.24

      SMS Header Banner

      Adding an SMS banner to your website helps capture customer attention and grow your subscriber list, making it easy for shoppers to sign up for exclusive offers and updates.

      1. Under SMS Settings, toggle on 'Optin Header Banner'
        Screenshot 2025-09-24 at 18.05.11
      2. Click on 'Edit Optin Banner Text' to edit the text on the banner (optional) 
      3. After updating the text, click ‘Update’
        Screenshot 2025-09-24 at 18.09.39
      4. Once saved, you will see the banner at the very top of your website as shown hereScreenshot 2025-09-24 at 18.11.03
      5. To remove this at any time, you can toggle off the Header Banner option 

      In-store Sign Ups

      Never miss a chance to engage with your customer post purchase by asking for their phone number at checkout in-store and adding it to your POS. Once synced to City Hive, the customer can automatically receive a double opt-in message to enable SMS, schedule time with your Customer Success Manager to learn more.

       

      To learn more about how to engage with your subscribers post sign-up,  click here.