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Create a Pre-Order Item

Allow customers to place orders for products that are not yet available in store by creating a pre-order item.

This feature is only available with the following subscription plan.  Merchants not on this plan will be automatically upgraded
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Important Notes Before You Get Started
 
This feature currently has some limitations in how customers are notified when a product is ready for pickup or out for delivery.
 
Additionally, this is essentially creating a temporary inventory item. When you eventually add the real product to your POS, you’ll want to hide the pre-order item in the dashboard by clicking the crossed-out eye and transfer the information to the new product.
Screenshot 2024-07-30 at 4.45.28 PM

How to Create a Pre-Order Item

  1. Begin on going to your Inventory section
  2. Click (+) at the top right next to the search bar then from the drop down, select "New Product" Screenshot 2026-03-10 at 5.21.30 PM
  3. Fill in the name, description then add the tag of “preorder” in the Custom Category section
    Screenshot 2026-03-10 at 6.19.27 PM

  4. Enter the price, the quantity you want to pre-sell, and upload an image of the product
    Screenshot 2026-03-10 at 6.20.07 PM
  5. Scroll up and click “Save” to save your item  Screenshot 2024-07-30 at 4.35.56 PM
  6. Once the item is saved, you can update the special order details on the product page by entering the hours to let customers know how long the item will be available Screenshot 2026-03-10 at 7.12.38 PM

We recommend that you add “PRE-ORDER” in the title of the product and explain how the confirmation process will work.

Due to current limitations, please be advised that customers will receive a confirmation message that their order is ready for pickup or out for delivery when you approve the order.

Currently there is no way around this and you need to approve the order within 7 days of the transaction so that the credit card authorization does not expire.

Marketing Your Product

Once your product is created, it will be immediately available for purchase on your app and website. At this point, you’ll want to start promoting that it’s available. Some effective ways to market your pre-order items include creating a promo banner, adding the items to your top navigation, and sending an email or push notification.