--- title: Create a Pre-Order Item description: Allow customers to place orders for products that are not yet available in store by creating a pre-order item. --- [Skip to content](https://support.cityhive.net/portal/en/kb/articles/pre-order-items#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en) 3. [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) # Create a Pre-Order Item ## Allow customers to place orders for products that are not yet available in store by creating a pre-order item. **Important Notes Before Getting Started -** This feature currently has some limitations in how customers are notified when a product is ready for pickup or out for delivery. Additionally, this is essentially creating a temporary inventory item. When you eventually add the real product to your POS, you’ll want to hide the pre-order item in the dashboard by clicking the crossed-out eye and transfer the information to the new product.  ![Screenshot 2024-07-30 at 4.45.28 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-07-30%20at%204.45.28%20PM.png?width=329&height=105&name=Screenshot%202024-07-30%20at%204.45.28%20PM.png)   #### [How to Create a Pre-Order Item](https://support.cityhive.net/portal/en/kb/articles/pre-order-items#pre-order) 1. **Begin on your [Inventory section](https://merchants.cityhive.net/#!/ffff/inventory)** 2. **Click (+)** at the top right next to the search bar then from the drop down, select **New Product** ![Screenshot 2026-03-10 at 5.21.30 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-03-10%20at%205.21.30%20PM.png?width=127&height=43&name=Screenshot%202026-03-10%20at%205.21.30%20PM.png) 3. Fill in the name, description then **add the tag of “preorder” in the Custom Category section** ![Screenshot 2026-03-10 at 6.19.27 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-03-10%20at%206.19.27%20PM.png?width=406&height=186&name=Screenshot%202026-03-10%20at%206.19.27%20PM.png) 4. **Enter the price**, **the quantity** you want to pre-sell, and **upload an image** of the product ![Screenshot 2026-03-10 at 6.20.07 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-03-10%20at%206.20.07%20PM.png?width=338&height=362&name=Screenshot%202026-03-10%20at%206.20.07%20PM.png) 5. **Scroll up and click Save** to save your item  ![Screenshot 2024-07-30 at 4.35.56 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-07-30%20at%204.35.56%20PM.png?width=77&height=36&name=Screenshot%202024-07-30%20at%204.35.56%20PM.png)   #### [Special Order](https://support.cityhive.net/portal/en/kb/articles/pre-order-items#special-order) Once the item is saved, you can **add/update special order details on the product page** by **entering the hours** to let customers know how long the item will be available ![Screenshot 2026-03-10 at 7.12.38 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-03-10%20at%207.12.38%20PM.png?width=437&height=145&name=Screenshot%202026-03-10%20at%207.12.38%20PM.png) We recommend that you **add “PRE-ORDER”** in the title of the product and explain how the confirmation process will work. Due to current limitations, please be advised that customers will receive a confirmation message that their order is ready for pickup or out for delivery when you approve the order. Currently there is no way around this and you need to approve the order within 7 days of the transaction so that the credit card authorization does not expire. #### Marketing Your Product Once your product is created, it will be immediately available for purchase on your app and website. At this point, you’ll want to start promoting that it’s available. Some effective ways to market your pre-order items include [creating a promo banner](https://support.cityhive.net/portal/en/kb/articles/promo-banners?hsLang=en), [adding the items to your top navigation](https://support.cityhive.net/portal/en/kb/articles/customize-your-navigation-menu?hsLang=en), and [sending an email](https://support.cityhive.net/portal/en/kb/articles/send?hsLang=en) or [push notification.](https://support.cityhive.net/portal/en/kb/articles/send-a-push-or-sms-notification?hsLang=en)    - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.