Update Product Information
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      1. City Hive Support
      2. Manage Your Inventory
      3. Update Product Information

      Update Product Information

      With this feature, you have the ability to have complete control over product information on the City Hive dashboard.

      This feature is available with the following subscription plans. Merchants not on one of these plans will be automatically upgraded upon editing product information:

      • Pro
      • Expert

      Popular Uses: 

      • Keeping product information current and up to date so all information is correct
      • Adding details for the product that make it more easily recognizable (i.e. images, type, brand, etc.)

      1. Begin on "My Products" under your Inventory section

      2. Use the search bar to search for any products you would like to update DocsDisplay-Sep-01-2022-09-32-32-79-PM
      3. Click on the arrow to view full information of the desired product Screenshot 2024-08-15 at 18.41.33
        1. For quick edits, hover over the area you'd like to change without clicking the arrow. A pencil icon or dropdown will appear, allowing you to update the image, name, view, or basic category of the product. 

       Updating A Product Name

      1. Click on the pencil next to the name to enter the name of the product name precisely so customers can identify the product easily Screenshot 2024-08-15 at 18.48.45
      2. Eliminate any additional abbreviations, sizes, etc. that is not the exact name of the product then click on the checkmark to save Screenshot 2024-08-15 at 18.54.01
      3. Examples of updates:
      • Beer/Soda:  cannot include pack size ( i.e. 4 pack, 6 pack, single) but can include container size and type (i.e. 12oz can)
      • Wine: Names for wine cannot include container size and type
      • Liquor: Names for liquor can not include bottle sizes (i.e. 750 ml)
      • Other/Accessories: Names in general can not include any pricing or availability info 

      Updating product Image:

      To maintain high-quality images for your app and/or website the whole bottle must be pictured on a white or transparent background with a dimension with one side larger than 450 pixels. Images with trademarks will not be approved.

      1.  Hover over the existing photo and click on it
        Screenshot 2024-08-15 at 18.55.55
      2. After clicking on the image, a pop-up will appear with two upload options:
        From file: Choose a saved image from your files and upload by either dragging and dropping the file or clicking on the "Choose File" button.

        From URL:  Use an image from the internet by clicking on "Search For Product" and follow below steps. 
      • Click on "Search for product" to launch a Google image search
      • Select an image that meets the above requirements
      • Right click on the image and select Copy image address
      • Back in your merchant portal, right click on the Enter URL bar in the image section to paste

      Modification Offers

      Screenshot 2024-08-15 at 19.21.35

      In this section, you can view any pending modifications and check the status or details of products you've edited  to the City Hive catalog that require approval. Changes to subtitles, descriptions, basic categories, and views will need approval from City Hive.

      Updating a product category

      Sort the product to the appropriate section of your mobile app or website. 

       
      Views: Change which category this product belongs to (spirits, beer, wine) 
      Basic categories: Select which category this product belongs too (cider, scotch, tobacco)

      For additional product updates, please refer to our other articles here:

      Update a Product's Price or Sales Price
      Update Product Quantity
      General Keywords, Origin, Description & Product Details