Notification Topics

Notification Topics

Notification topics will help you define topics that will improve targeting campaigns for your customers. Your customers preferences will be more visible, for example, you can set up topics for wine lovers and beer lovers, and 

Navigate to the campaign section on your dashboard and select "Notification Topic" enter the Topic Name, Topic Description and Topic Tag. Once the information is all inputted you can save the topic.

1. Create Topics on the Merchant Dashboard 

2. Create customer group with the Topic Tags

3. Send email campaign to this group 

Customers can change their own preferences and the link will be in the email campaign footer, example of user preferences: 

Few details to note:  
  1. The topics will be sorted through A-Z (if needed to reorder, you can set up numbers on the beginning of the title)
  2. Once you set a new topic you can’t edit the tag or delete it at the moment, but you can edit the title and the description
If you have any questions feel free to reach out to
    • Related Articles

    • Send a Push or SMS Notification

      Send customers a direct message to their mobile devices about a promo or special event via push notification or sms.  ➡️ Head to your Campaigns Page  At the top of the page, select the notification you'd like to send:  Please note: Each SMS message ...
    • Autopilot

      Auto-Pilot increases engagement with customers by automatically triggering emails, push, or text notifications based on specific user actions.  To set up Auto-Pilots navigate over to your merchant dashboard and select the airplane icon as shown below ...
    • Notify Customers of Rewards

      Engage with your customers from the point of sign up and through earning and redemption with City Hive's automation tools. Follow the steps below to setup standard practices of keeping customers up to date with your incentives. ➡️ Head to the ...
    • Expiring Apple Certificates

      Merchants who have launched a mobile app will periodically receive an email from Apple notifying them that one of the following certificates will no longer be valid in 30 days. Apple Push Notification Service Certificate- You can no longer send push ...
    • Build a Product Specific Coupon

      ➡️ Head to Your Inventory Page 1. On the right side of the page, locate the 5 icons to the right of the Price and Quantity column and select the coupon icon to edit the details for your product-specific coupon. 2. The following modal will appear:    ...