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Notification Topics

Notification topics help you define and improve targeted campaigns for your customers. By setting up topics for specific interests, like wine, spirits, and beer, you'll gain better visibility into customer preferences.

Create a New Topic 

  1. Begin on the Campaign section of the dashboard 

  2. Select Notification Topics at the top menu Screenshot 2024-07-31 at 11.49.24

  3. Click on the (+) to create a new topic Screenshot 2024-07-31 at 11.50.23

  4. Add a name, description, tag and also choose which customers you would like this to apply to

    Screenshot 2024-07-31 at 12.04.30

  5. Click Save Topic when done
    Screenshot 2024-07-31 at 12.00.34 

  • The topics will be sorted through A-Z (if needed to reorder, you can set up numbers on the beginning of the title)

  • Once you set a new topic you can’t edit the tag or delete it at the moment, but you can edit the title and the description

Create customer group with the Topic Tags

  1. You can refer to our article here on how to create a customer group

  2. For the field option, pick Tags Array with Operation "Includes" then tag in the value
    Ex: (topic:tag)

    Screenshot 2024-07-31 at 12.22.15

  3. Preview your group on the right hand side then click Save

Send a Campaign to this group 

  1.  You can refer to our article here on how to create an email campaign

  2. Click on Apply Existing Filtered Group Screenshot 2024-07-31 at 12.37.00

  3. Choose the customer group created from the tag

    Screenshot 2024-07-31 at 12.34.21

Customers can adjust their preferences using the link provided in the campaign footer

 

 

If you have any questions feel free to reach out to support@cityhive.net