Graphics & Design
      Back to home
      1. City Hive Support
      2. Customize Your Website & App
      3. Graphics & Design

      Images Formats - Restrictions and Recommendations

      Find the ideal recommended sizes for uploading images to ensure they display perfectly on your website and mobile app!

      This feature is available with the following subscription plans. Merchants not on one of these plans will be automatically upgraded: 

      • Pro
      • Expert

      Website Category Tiles

      Mobile view: square,  500*500 px JPG/PNG up to 1MB
      Desktop view: horizontal rectangle, 1000*430 px JPG/PNG up to 1MB

      App Category Tiles

      Best Size: 600*757px JPG/PNG up to 1MB

      Learn more about how to customize your mobile app and website categories here.

      Product Groups , Banners & Hero Images

      • Best Size:
        • App: 1600*530 px Horizontal, JPG/PNG/GIF, up to 1MB (Facebook Cover on Canva)
        • Web: 1600*400px Horizontal, JPG/PNG/GIF, up to 1MB (LinkedIn Banner on Canva)
       Please make sure to use high-res images, sharp text, etc. All images are compressed on our end to make sure your app and website are loading fast.
       
       


      App Assets

      image-Nov-17-2022-05-21-17-3153-AM

         Splash image are used for both phones and iPads/tablets.
         Store list images are manually uploaded only by the City Hive Design Team.

       

       Safe area - should include all important content (e.g. logo or text). This will prevent content from being hidden/cut off the device's screen.

       
      Safe area examples: 
       
      Example of what the app assets will look like:
       

      Serverless Website Assets

      Logo
      • Best Size:  1024*500 px Horizontal, JPG/PNG/GIF, up to 1MB
      Favicon
      • Best Size: 512*512 px Square, JPG/PNG, up to 1MB

      Background Image:

      • Recommended size: 1800 * 1800, PNG/JPG, up to 500kb.

      Header Background Image:

      • Recommended size: 1800 * 300px, PNG/JPG, up to 500kb.

       

      Email Assets

      Automated informative emails
      • Email Logo: 147*37 px PNG - up to 500KB  
      Marketing emails
      • Email Logo on Light Background + Gift print message: 1000*460px PNG transparent - up to 500KB
      • Email Logo on Dark Background: 1000*460px PNG transparent - up to 500KB
       

      Branding - Bulk Upload

      Image Type: file name FORMAT / Width x Height px

       
      App Assets

      • App Icon: icon PNG / 1024 x 1024 px

      • App Push Icon: push_icon PNG / 256 x 256 px

      • App Logo: title PNG / 1000 x 200 px

      • App Splash: splash PNG / 2732 x 2732 px

      • App Feature: feature PNG / 1024 x 500 px

      Email Assets
      • Email Logo: email logo PNG / 147 x 37 px
      • Email Campaign Logo on Light Background: light bg PNG / 1000 x 460 px
      • Email Campaign Logo on Dark Background: dark bg PNG / 1000 x 460 px
      • Website Logo: web PNG / 1024 x 500 px
      • Website Favicon: favicon PNG / 512 x 512 px

      Bottle Images 

      • Best Size: 300*1000 px (1 bottle/can - preference is without glass/accessories/box etc.)
        • Width: larger than 400px
        • Height: larger than to 400 px
        • Background: Transparent or solid white 
        • Format: PNG or JPG, up to 200KB  

      Push Notifications In-App

      • Regular View: Horizontal 675*400 px, JPG/PNG/GIF, up to 2MB
      • Scrolled Zoom in View (for vertical images only): Vertical 675*788 px, JPG/PNG/GIF, up to 2MB 
      • Best Size: 1000px * 660px horizontal, JPG/PNG/GIF, up to 2MB 
       

      Wine Club

      Wine club - plan image
      • Best Size: 800px*530px Horizontal, JPG/PNG, up to 1MB
      Wine club - header image
      Manually uploaded by the City Hive Design Team only
      • Best Size:
        • App: 1000*680px Horizontal, JPG/PNG /GIF, up to 1MB
        • Web: 1600*400px Horizontal, JPG/PNG/GIF, up to 1MB