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Walmart LocalFinds Intregation: FAQ & Reference Guide
A quick reference for how your store's data syncs with Walmart LocalFinds
This guide breaks down exactly how Walmart LocalFinds integrates with your store across several settings. Here is what is currently supported:
| Feature | Status | Notes |
|---|---|---|
| Data Sync Frequency | Yes | N/A |
| Delivery Hours | — | Not specified |
| Pickup Hours | — | Not specified |
| Pausing Orders | Yes | Orders can be paused from the dashboard. See linked instructions for details |
| Bag Fee | Not supported | N/A |
| Bottle Deposits | — | Not specified |
| Prep Time | Not supported | N/A |
| Delivery Fees | No | Set up on the Walmart platform; only product cost is sent |
| Customer Cancellations | Yes | A pop-up will appear in the dashboard and in the order's activity log |
| Marking Items Out of Stock | Yes | Managed through the POS |
| Tax | — | Not specified |
Walmart LocalFinds FAQ
Processing orders
For instructions on processing Walmart LocalFinds orders through the dashboard, you can refer to our article here
Do I need to complete onboarding through City Hive?
No, onboarding is only required for new merchants using our platform to manage their website. If you are utilizing the platform for the sole purpose of this integration, you do not need to complete the onboarding process.
Which sections of City Hive should I use?
Merchants using the platform solely for integration should only use the Inventory, Order, Add-on, and Data Feed sections. Other sections are not relevant.
How often does City Hive send data to Walmart?
City Hive automatically sends inventory data to Walmart every 60 minutes and store hours once a day.
How do I update my items in City Hive?
Refer to our Update Product Information article for detailed instructions on updating product information in the dashboard.
How are returned orders reflected in City Hive, and how should refunds be handled?
When an order is returned to the store, it will still appear as approved in City Hive. To ensure accurate records, the refund should be processed directly in the dashboard.
How are order disputes and payment issues handled?
All order-related issues and payment disputes are handled by Walmart's dedicated customer support team. If you were incorrectly paid for an order that wasn’t completed, or were not paid for a completed order, please contact them directly for a resolution.
Does pausing deliveries or enabling pickup/delivery in the City Hive dashboard affect the store’s status?
If the “Pause deliveries until” option is used, the store will be marked as paused for the specified time. Otherwise, as long as pickup or delivery is enabled in the dashboard, the store will be shown as active on Walmart LocalFinds.
Data Feed Issues
If markup, pricing rules, or product availability are not reflecting correctly on the marketplace, the first step is to check the City Hive dashboard to confirm everything is accurate there.
If the data appears correct in City Hive, the next step is to reach out to your Walmart account representative for further support.
Please also note that updates to the data feed are not immediate and can take up to 24 hours to reflect, so it’s best to allow for this delay before assuming there is an issue.
Deposits
Most marketplaces do not support specifying deposits or additional fees directly. City Hive already handles this automatically by default where supported, but deposits themselves cannot be set or controlled through the marketplace order. Editing the order on our end does not add or apply a separate deposit field.
Remove add-on and feed
Disconnecting the add-on and disabling the feed will stop the integration.