--- title: Utilize Uber & Doordash for Deliveries description: Third-party delivery services can help your team handle more orders efficiently, whether you’re just starting or enabling it as part of a joint effort to expand your reach. --- [Skip to content](https://support.cityhive.net/portal/en/kb/articles/third-party-delivery#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en) # Utilize Uber & Doordash for Deliveries ## Third-party delivery services can help your team handle more orders efficiently, whether you’re just starting or enabling it as part of a joint effort to expand your reach.   1. **[Begin on your Delivery settings of your dashboard](https://merchants.cityhive.net/#!/ffffff/delivery_area/list)** 2. **Scroll down to the Delivery Services section** of the page 3. **Activate** the couriers you’d like to receive quotes from, ensuring the toggle is to the right and yellow ![Screenshot 2024-07-30 at 12.12.37 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-07-30%20at%2012.12.37%20PM.png?width=438&height=134&name=Screenshot%202024-07-30%20at%2012.12.37%20PM.png)  4. Choose whether to **display Uber/DoorDash pricing to your customers** or **prioritize your own delivery price** based on your delivery zone setup ![Screenshot 2026-06-04 at 2.55.08 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%202.55.08%20PM.png?width=550&height=108&name=Screenshot%202026-06-04%20at%202.55.08%20PM.png) **DoorDash availability by state:** California, Connecticut, Washington, DC, Florida, Georgia, Idaho (Beer & Wine only), Illinois, Iowa, Kentucky, Massachusetts (Permit limitations), Minnesota, Missouri, Nebraska, New Jersey, New York, Ohio, Oregon (Beer & Wine only), Tennessee, Texas, Virginia & Washington.    **Uber availability by state:** Alabama, Arizona, California, Connecticut, Washington D.C., Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kentucky, Louisiana, Oregon, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Virginia, Washington & Wyoming. Third party delivery services do not deliver across bridges or through tunnels.  #### How it Works 1.  When accepting an order, **select a courier** from the options displayed in the pop-up  ![Screenshot 2025-01-14 at 19.51.05](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-01-14%20at%2019.51.05.png?width=371&height=375&name=Screenshot%202025-01-14%20at%2019.51.05.png) 2. **Wait for the selected service to assign an available driver** and confirm their approval to complete the delivery 3. **In the Delivery Service section** of the order page, you can check the order status after a driver has been assigned, along with the cost and the estimated pickup and drop-off times  ![Screenshot 2025-01-14 at 19.18.41](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-01-14%20at%2019.18.41.png?width=670&height=130&name=Screenshot%202025-01-14%20at%2019.18.41.png) 4. **Verify the delivery driver is above the age of 21**, their ID matches the name you received confirmation for, and all the products intended for delivery are present before releasing the order Once the driver completes their delivery you are automatically charged on your monthly invoice for the delivery fee and driver tip.  #### [What happens if the driver doesn't show up or you need to request a new one?](https://support.cityhive.net/portal/en/kb/articles/third-party-delivery#recall-driver) Re-call another driver by **clicking on "Request New Driver"** under the Delivery Service section of the order page.  From here you can call another driver by using the same service or switching to a different service.  ![Screenshot 2025-01-14 at 19.56.44](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-01-14%20at%2019.56.44.png?width=163&height=44&name=Screenshot%202025-01-14%20at%2019.56.44.png) #### What if the driver does not deliver the order?  First confirm with the customer that the driver did not deliver the order. If that is the case, you can resend the order through a new courier by following the steps in the above question. To recoup the funds of the lost product, submit a claim and we will work with the courier for a refund. **View instructions on how to[submit a claim](https://support.cityhive.net/portal/en/kb/articles/third-party-claim-process?hsLang=en).** #### Third Party Contact Phone Numbers: **DoorDash Merchant Support :** (855) 599-7066 or  (855) 431-0459 **Uber Merchant Support :** (866) 987-3750       - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.