---
title: Send a Push or SMS Notification
description: Learn how to send customers a direct message about a promotion or special event to their mobile devices via push notifications or SMS here!
---

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3. [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing)

# Send a Push or SMS Notification

## Learn how to send customers a direct message about a promotion or special event to their mobile devices via push notifications or SMS here!

 

1. **[Begin on your Marketing section under Campaigns](https://merchants.cityhive.net/#!/fffff/notification_center/push_notifications/list)**
2. **Click on  (+) next to the search bar** to view the drop down ![Screenshot 2024-07-31 at 11.50.23](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-07-31%20at%2011.50.23.png?width=36&height=30&name=Screenshot%202024-07-31%20at%2011.50.23.png)
3. **Select the type notification** you'd like to send   
   ![Screenshot 2024-07-31 at 14.00.20](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-07-31%20at%2014.00.20.png?width=224&height=40&name=Screenshot%202024-07-31%20at%2014.00.20.png)  ![Screenshot 2024-07-31 at 14.00.37-1](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-07-31%20at%2014.00.37-1.png?width=223&height=41&name=Screenshot%202024-07-31%20at%2014.00.37-1.png)
   
   Please note that there is an additional cost for SMS campaigns.  Each SMS message sent incurs a charge of 1.8 cents, which will be billed to your account.
4. **Fill in the following fields:** 
   
     1. **Describe Your Notification:** The description is for your own personal reference and will not be shown to your customers
     2. **Send to:** Use this section to select which group you would like the notification to be sent to
     3. **Duration (Only available on a Push Notification):** Specify how long the notification should show up when customers launch your app
     4. **Title:** This will show up as the title of the message
     5. **Body:** This will show up as the body in the notification message
     6. **Add an Action (Only available on a Push Notification):** Pick what you would like to happen when the customer opens your push notification: 
            - No action
            - Apply a coupon
            - Display products
            - Open an event
     7. **Add a Disclaimer (Only available on a Push Notification):** Important small print information for customers to know about the limitations of the promotion
     8. **Add an Image (Only available on a Push Notification)**: Rich content to improve the look of your push notification. **[See size recommendations here](https://support.cityhive.net/portal/en/kb/articles/images-formats?hsLang=en#push-notifications-in-app)**
5. **Scroll back to the top and click** **Save** 
   
   ![](https://support.cityhive.net/hs-fs/hubfs/Knowledge%20Base%20Import/edbsnf177ceeec3fcfae428cad1a2f0165ef26af097bcec8738cf866f76542c199aa71af0746ab2949b3e8f8af7f568667070-1.png?width=169&height=47&name=edbsnf177ceeec3fcfae428cad1a2f0165ef26af097bcec8738cf866f76542c199aa71af0746ab2949b3e8f8af7f568667070-1.png)

#### Preview

We recommend sending a preview to yourself to ensure everything is correct. Once confirmed, you can either schedule it for a specific time or send it immediately!  
![](https://support.cityhive.net/hs-fs/hubfs/Knowledge%20Base%20Import/edbsn6ebec47f7f30480d348509fc98d22d7b0b9a3d93d8cf977336877f120b72fa01457d2d10eaaf3f33d3d834c7382357a7-1.png?width=244&height=316&name=edbsn6ebec47f7f30480d348509fc98d22d7b0b9a3d93d8cf977336877f120b72fa01457d2d10eaaf3f33d3d834c7382357a7-1.png) 

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