Images Formats - Restrictions and Recommendations

Images Formats - Restrictions and Recommendations

Website Category Tiles

Mobile view: square,  500*500 px JPG/PNG up to 1MB
Desktop view: horizontal rectangle, 1000*430 px JPG/PNG up to 1MB


App Category Tiles

Best Size: 600*757px JPG/PNG up to 1MB

Learn more about how to customize your mobile app and website categories here




Product Groups & Banners

Best Size:
App: 1600*530 px Horizontal, JPG/PNG/GIF, up to 1MB (Facebook Cover on Canva)
Web: 1600*400px Horizontal, JPG/PNG/GIF, up to 1MB (LinkedIn Banner on Canva)

Please make sure to use high-res images, sharp text, etc
All images are compressed on our end to make sure your app and website are loading fast









App Assets





Image Type

Dimensions 
Width * Height (px)
File Format

Size Limit

Notes
‚Äč
Icon
1024*1024 
PNG
500 KB
-
Push Icon
256*256
PNG
Transparent
500 KB
Black & White
Feature
1024*500 
Horizontal
PNG
1 MB
-
Logo
1000*200 
Horizontal
PNG
Transparent
500 KB
Logo on the app's home page
Splash
2732*2732
PNG
1.5 MB
*Safe area: 1100px*2530px
Vertical, centered
Store List Image 
Multi-store only
1024*500
Horizontal
PNG
500 KB
*Safe area: 1024*270px
Horizontal, centered

Splash image is used for both phones and iPads/tablets
Store list images manually uploaded by the City Hive Design Team only
Safe area - should include all important content (e.g. logo or text). This will prevent content from being hidden/cutting off the device screen
          * Safe area examples:

          



Bottle Images

Best Size: 300*1000 px (1 bottle/can - preference is without glass/accessories/box etc.) 
Width: up to 500px
Height: up to 1000 px
Background: Transparent or solid white 
Format: PNG or JPG, up to 200KB 




Push Notifications In-App

Regular View: Horizontal 675*400 px, JPG/PNG/GIF, up to 2MB 
Scrolled Zoom in View (for vertical images only): Vertical 675*788 px, JPG/PNG/GIF, up to 2MB 






Events

Best Size: 1000px * 660px horizontal, JPG/PNG/GIF, up to 2MB



Wine Club

Wine club - plan image
Best Size: 800px*530px Horizontal, JPG/PNG, up to 1MB

Wine club - header image
Manually uploaded by the City Hive Design Team only
Best Size: 
App: 1000*680px Horizontal, JPG/PNG/GIF, up to 1MB
Web: 1600*400px Horizontal, JPG/PNG/GIF, up to 1MB




Email Assets

Manually upload by City Hive Design Team only

Automated informative emails: 
Email Logo: 147*37 px PNG - up to 500KB 

Marketing emails:
Email Logo on Light Background + Gift print message: 1000*460px PNG transparent - up to 500KB
Email Logo on Dark Background: 1000*460px PNG transparent - up to 500KB


    • Related Articles

    • Personalize your Mobile App and Website Tiles

      To customize the look and feel of your app and website, you can edit each category tile image via the dashboard.  ➡️ Head to the Categories Page of your App or Website's Studio 1. Hover over and click the image you wish to change 2. Click Remove ...
    • Update Product Information

      ➡️ Head to Your Inventory Page Click on the Edit icon to the left of the specific product you'd like to change. The following categories can be edited under the Product Information Section. You can also click the pencil next to the product to edit ...
    • Migrate Your Apple App

      Apple updated their terms of service to no longer allow a third party developer to release a mobile app on behalf of another organization. Therefore, in order to get your Apple app up to date, you will need to apply to their developer program so we ...
    • Create a Product Group

      Introduction Whether you want to create a group of products for your customers to shop from or you need a way to organize your inventory, a product group is a great way to do both. In this article, we'll go over a couple of ways to create product ...
    • Text Customers a Link to Your App

      Getting customers to download your app is as easy as sending a text. You can send the message when a customer is in the store checking out or after you make a delivery to someone you'd like to order directly from your app. ➡️ Head to Your City Hive ...