How to Prevent Additional Credit Card Fees
It is common to have a customer grab a last minute item to add to their transaction in store, so naturally the same thing can happen online. Follow the tips below to ensure you avoid additional processing fees:
When is an additional fee incurred?
Orders are charged an additional 2.9% credit card fee when the original total has settled with the bank and the new transaction amount is larger than the previous total. The reason for this is that the bank needs to ensure the new funds are available so the transaction goes through a refund and reprocess.
If the new amount is less than the current total (refunding items or adding less expensive items) then no reprocessing is done and the refund amount is issued to the customer.
How to avoid an additional fee?
- Ensure edits are made before the transaction is approved. This ensures the transaction has not settled and the funds will be voided instead of refunded.
- Create a new order for the additional/more expensive item. This will allow the original order to be process as normal while only charging the fee on the new product amount. Learn how to create orders here.
Protect Against Credit Card Fraud
City Hive is working very hard to identify fraudulent behavior on the platform and prevent it ahead of time. Our effort should not be perceived as an alternative to the Merchant's effort but as augmenting it. When we know a transaction is Fraud we'll ...
Verify Credit Card Account Access
Protect your business from chargebacks by sending a small deposit between $.01.-$.99 to a customer's account who's been flagged as suspicious. Once verified within the City Hive platform, you can feel confident that the credit card is not being used ...
Prevent a Product from Being Discounted
Introduction Whether you already have an allocated product you don't wish to discount or you have close margins on some of your wines that you want to exclude from your case discounts, this article will go over how to prevent products from receiving ...
You can now reauthorize an order through the dashboard! Seeing this error pop up when attempting to approve an order can come with multiple reasons as to why a payment may need to be re-settled. To reprocess the order simply head to the "Billing ...
Setup Additional Shipping States