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Make Pick up, Delivery, and Shipping Available

Offering multiple fulfillment options for customers not only increases your chance to reach new business, it also helps increases the frequency of orders from your current customer base. Follow below to complete your set up!

  1. Begin on your Settings page under Store Info
  2. Click on the pencil at the top right of the Orders section to edit Screenshot 2024-11-27 at 10.56.16 AM
    1. Pickup: Customers order online and pickup in-store or curbside
    2. Delivery: Customers order online and get it delivered (typically within an hour or two through you or a third party delivery service like Uber or DoorDash)
    3. Shipping: Customers order online and get it delivered through either FedEx or UPS. *Before turning on, you will need to setup your carrier through the settings page
  3. Click on the toggle to turn on the fulfillment types you'd like to offer Screenshot 2024-11-27 at 10.59.20 AM
  4. Click the check at the top right of the box to save your changesScreenshot 2024-06-11 at 11.34.49

    Curbside Pickup

    Curbside pickup can be enabled for your store. Once a customer places an order, you'll receive a notification just like with any other order, complete with all the relevant details, including the date and time the customer selected for pickup, so you know exactly when to expect them. Example of how it would look:

    Screenshot 2026-06-19 at 4.52.39 PM

    New order page:
    Screenshot 2026-06-19 at 4.48.30 PM

    Simply prepare the order in-store ahead of time, and the customer can retrieve their purchase right at the curb without ever needing to step inside.

    If you'd like to set this up, feel free to reach out to support@cityhive.net.

    Curbside Pickup and 3rd Party Delivery Support 

    To enable third-party delivery, scroll down to 3rd Party Services and click the  toggle on the delivery services you'd like to use.
    Screenshot 2026-06-05 at 9.24.18 AM