Change Order Fulfillment (Delivery vs. Pickup)

If a customer wishes to alter their order delivery method, you can easily switch between delivery and pickup options by following the instructions below.

This feature is available with all subscription plans:

Standard
Pro
Expert

Popular Uses:

Utilize this feature to easily modify the fulfillment option without requiring the customer to replace their order in case of an error during submission or a change of mind
If you would like to make more changes to an order, check out this article here: Edit an Order

1. Begin on the Orders section of your dashboard
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2. Find the order you would like to switch and click the "Full Info/Edit" button. Screenshot 2024-07-30 at 12.52.38 PM

3. Click "Edit" to edit the order.

4. Click "Change Pickup/Delivery" button to switch between fulfillment options.

5. If you're switching to delivery, select the address to deliver to. If you're switching to pickup, click "Submit" to save.

6. If you are switching to Shipping, make sure to calculate the shipping cost before updating the order by clicking on the calculator next to the Shipping fee box. You can also check off a box to Force shipping fee if you would like.
Screenshot 2024-07-30 at 1.05.52 PM

7. Click "Update Order" and confirm all the details, then click "Approve".

8. The new fulfillment option has been saved, you can now "Accept" or "Decline" the order as usual.