Order Processing
      Back to home
      1. City Hive Support
      2. Managing Orders
      3. Order Processing

      Processing DoorDash Orders

      For more details on how DoorDash orders work within our dashboard, please see the information provided below!

      This feature is available with all subscription plans: 

      • Standard
      • Pro 
      • Expert
      1. Begin on the Orders page of your dashboard
      2.  If an order is placed through the Marketplace, the DoorDash logo will appear next to it Screenshot 2024-11-06 at 14.07.07
      3.  Screenshot 2024-11-06 at 14.32.57  status will always appear on the order, as we do not handle payment processing on our end. Payments for any Pickup or Delivery orders are settled directly through DoorDash

      Approve or Decline

       After reviewing the order, once it is marked as approved, we notify DoorDash of the approval status. If the order is declined, the system alerts DoorDash of the rejection.

      Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

      Delivery Orders – We trigger a notification to DoorDash, indicating that the order will be delivered by a staff member from the store accepting the order.

      Editing an Order

       When editing orders, we inform DoorDash of any changes made through our system; however, there are a few limitations.

       You cannot partially substitute the quantity of a single item (e.g., if an order includes 4 of the same item, you cannot substitute 2 and fulfill the remaining 2)  However, you may replace the product with a substitution for the entire quantity.

      Any attempts to make unsupported edits, such as the example above, will result in an error and prevent you from completing the action.
       

      For any additional questions or concerns regarding these specific orders, please contact your DoorDash representative or reach out to support@cityhive.net for further assistance.