Order Processing
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      1. City Hive Support
      2. Managing Orders
      3. Order Processing

      Managing DoorDash Orders

      For more details on how DoorDash orders work within our dashboard, please see the information provided below!

      1. Begin on the Orders page of your dashboard
      2.  If an order is placed through the Marketplace, the DoorDash logo will appear next to it Screenshot 2024-11-06 at 14.07.07
      3.  Screenshot 2024-11-06 at 14.32.57  status will always appear on the order, as we do not handle payment processing on our end. Payments for any Pickup or Delivery orders are settled directly through DoorDash

      Approve or Decline

       After reviewing the order, once it is marked as approved, we notify DoorDash of the approval status. If the order is declined, the system alerts DoorDash of the rejection.

      Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

      Delivery Orders – We trigger a notification to DoorDash, indicating that the order will be delivered by a staff member from the store accepting the order.

      Editing an Order

      When creating edits, we verify that all items in the update are available on the live menu. Feel free to check out our article here for instructions on editing orders within the dashboard.

      Since we are integrated into your POS in real time, you might come across an error when editing products that says "Item not in stock" or "Please make sure product is in stock", please ensure which item is causing the error. If this error persists, try resolving it by recreating the order, re-adding the products again and save.

      For any additional questions or concerns regarding these specific orders, please contact your DoorDash representative or reach out to support@cityhive.net for further assistance.