DoorDash Integration

This add-on is only available to retailers that have opened an account on DoorDash.
If you’d like to use this add-on and don’t yet have a DoorDash account, click here to create one —this is the first step.

Activate Add-On

Begin on your Add-Ons & Plugins section
Select Doordash Feed Integration
Review the feed's summary, then click "Activate"

If you have multiple locations, please make sure to activate the add-on at each individual location.

Create Feed

Scroll up to the top of the Add-Ons & Plugins section and click on Data Feeds
Click (+) in the top right corner to create the feed. In the dropdown click on Doordash, select "Mark as Enabled" then click "Create"

You can also add any general price markups in the Price Adjustment field of the General Feed Filter, and markups for specific products or categories can be added by clicking and entering the applicable parameters.

If you want to make changes to your feed in the future, please check out this article: Data Feed Management

Send Your Integration ID to DoorDash

In the case you are asked for your Integration ID by DoorDash, you can find this ID number at the top of your URL.

Managing DoorDash Orders

You can access and manage DoorDash orders directly through your City Hive dashboard. This includes the ability to view, edit, and confirm orders alongside your website orders without needing to navigate to the DoorDash portal or use additional devices like an iPad.

Begin on the Orders section of your dashboard
If an order is placed through the Marketplace, the DoorDash logo will appear next to it
status will always appear on the order, as we do not handle payment processing on our end. Payments for any Pickup or Delivery orders are settled directly through DoorDash

Approve or Decline Orders

After reviewing the order, once it is marked as approved, we notify DoorDash of the approval status. If the order is declined, the system alerts DoorDash of the rejection.

Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

Delivery Orders – We trigger a notification to DoorDash, indicating that the order will be delivered by a staff member from the store accepting the order.

When creating edits, we verify that all items in the update are available on the live menu. Feel free to check out our article here for instructions on editing orders within the dashboard.

DoorDash FAQ's

Do I need to complete onboarding?
No, onboarding is only required for new merchants using our platform to manage their website. If you are utilizing the platform for the sole purpose of this integration, you do not need to complete the onboarding process.

Which sections of City Hive should I use?
Merchants using the platform solely for integration should only use the Inventory, Add-on, and Data Feed sections. Other sections are not relevant.

How do I update my items in City Hive?
Refer to our Update Product Information article for detailed instructions on updating product information in the dashboard.

Data Feed Issues
If a merchant reports that their markup or pricing rules are not applying on the marketplace, they should first check their City Hive dashboard to make sure everything is set up correctly. If everything appears accurate in City Hive, they will need to reach out to their account representative at the marketplace for further assistance. When troubleshooting pricing discrepancies, merchants should:

Confirm that the markup is applied.
Verify the price listed on the product page in the Inventory section of the dashboard.

It’s also important to note that changes to the data feed are not immediate and may take up to 24 hours to reflect before assuming there is an issue.

Quantity Discrepancies & Missing Items
Similar to pricing issues, merchants should first verify that the correct quantities and items appear in their City Hive dashboard. If the data is accurate in City Hive, this indicates the issue is occurring on the marketplace side. Merchants should continue to manage their inventory through the platform and reach out to the marketplace’s support team if discrepancies persist.

Deposits

Most marketplaces do not support specifying deposits or additional fees directly. City Hive already handles this automatically by default where supported, but deposits themselves cannot be set or controlled through the marketplace order. Editing the order on our end does not add or apply a separate deposit field.

Remove add-on and feed
Disconnecting the add-on and disabling the feed will stop the integration.

Payment Processing
Payment for DoorDash orders is processed through DoorDash. This integration solely involves transferring order data into your system, and the pricing and fees associated with DoorDash orders are determined by DoorDash.

Can I update my store hours for my DoorDash marketplace through City Hive?
No, we only send the product feed. Store information updates made in City Hive will not reflect on the marketplace.

DoorDash told me to contact City Hive—what should I do?
If DoorDash advises you to contact us, please email support@cityhive.net and include your DoorDash representative in CC. This helps maintain a record and allows us to loop in our representative if necessary.