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DoorDash Integration

Retailers can list their full inventory on the DoorDash Marketplace through our integration. Follow this step-by-step guide to learn how to activate your DoorDash feed and manage the integration directly from the dashboard! 


This add-on is only available to retailers that have opened an account on DoorDash.
If you’d like to use this add-on and don’t yet have a DoorDash account, click here to create one —this is the first step.

  1. Begin on your Add-Ons & Plugins section
    Screenshot 2026-01-28 at 12.06.45 PM
  2. Select Doordash Feed Integration under MarketplaceFeeds
    Screenshot 2026-01-28 at 12.07.50 PM
  3. Review the feed's summary, then click Activate
    Screenshot 2026-01-28 at 12.10.20 PM
  4. Enter the password  provided by DoorDash 
  5. Continue the process by following the link to finish your account setup in DoorDash
    Untitled 4-1
  6. Once the set up has been completed from your end in DoorDash, we are automatically notified

If you have multiple locations, please make sure to activate the add-on at each individual location. 

Create Feed 

  1. Scroll up to the top of the Add-Ons & Plugins section and click on Data Feeds
  2. Click (+) in the top right corner to create the feed. In the dropdown click on Doordash, select Mark as Enabled then click Create Screenshot 2026-03-10 at 2.32.08 PM

You can also add any general price markups in the Price Adjustment field of the General Feed Filter, and markups for specific products or categories can be added by clicking Screenshot 2026-03-10 at 2.24.53 PM and entering the applicable parameters.

If you want to make changes to your feed in the future, please check out this article: Data Feed Management

Send Your Integration ID to DoorDash

In the case you are asked for your Integration ID by DoorDash, you can find this ID number at the top of your URL. 

Screen Shot 2023-11-07 at 9.51.38 AM

Managing DoorDash Orders

You can access and manage DoorDash orders directly through your City Hive dashboard. This includes the ability to view, edit, and confirm orders alongside your website orders without needing to navigate to the DoorDash portal or use additional devices like an iPad.

  1. Begin on the Orders section of your dashboard
  2.  If an order is placed through the Marketplace, the DoorDash logo will appear next to it  Screenshot 2024-11-06 at 14.07.07
  3.  Screenshot 2024-11-06 at 14.32.57  status will always appear on the order, as we do not handle payment processing on our end. Payments for any Pickup or Delivery orders are settled directly through DoorDash

Approve or Decline Orders

After reviewing the order, once it is marked as approved, we notify DoorDash of the approval status. If the order is declined, the system alerts DoorDash of the rejection.

Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

Delivery Orders – We trigger a notification to DoorDash, indicating that the order will be delivered by a staff member from the store accepting the order.

When creating edits, we verify that all items in the update are available on the live menu. Feel free to check out our article here for instructions on editing orders within the dashboard.