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DoorDash Integration

Retailers can list their full inventory on the DoorDash Marketplace through our integration. Follow this step-by-step guide to learn how to activate your DoorDash feed and manage the integration directly from the dashboard! 


 
  1. Begin on the DoorDash Integration Feed under the Add-Ons & Plugins section 
    Screenshot 2026-01-28 at 12.06.45 PM
  2. Review the feed's summary, then click Activate
    Screenshot 2026-01-28 at 12.10.20 PM
  3. Continue the process by following the link to finish your account setup in DoorDash
    Untitled 4-1
  4. Log in or create an account via the DoorDash platform and follow the steps on screen to either create your DoorDash account or connect your existing account

If you have multiple locations, please make sure to activate the add-on at each individual location. 

Create a Markup on your Product Feed 

  1. Begin on the Data Feeds section of your City Hive dashboard
  2. Click on the pencil next to your DoorDash feed
  3. Fill in the percentage that you'd like to increase your prices by and click UpdateScreenshot 2026-09-16 at 5.26.52 PM

If you want to make additional changes to your feed, please check out this article: Data Feed Management

Managing DoorDash Orders

You can access and manage DoorDash orders directly through your City Hive dashboard. This includes the ability to view, edit, and confirm orders alongside your website orders without needing to navigate to the DoorDash portal or use additional devices like an iPad.

  1. Begin on the Orders section of your dashboard
  2.  If an order is placed through the Marketplace, the DoorDash logo will appear next to it  Screenshot 2024-11-06 at 14.07.07
  3.  Screenshot 2024-11-06 at 14.32.57  status will always appear on the order, as we do not handle payment processing on our end. Payments for any Pickup or Delivery orders are settled directly through DoorDash

Approve or Decline Orders

After reviewing the order, once it is marked as approved, we notify DoorDash of the approval status. If the order is declined, the system alerts DoorDash of the rejection.

Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

Delivery Orders – We trigger a notification to DoorDash, indicating that the order will be delivered by a staff member from the store accepting the order.

When creating edits, we verify that all items in the update are available on the live menu. Feel free to check out our article here for instructions on editing orders within the dashboard.