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Upsell Items Setup

Boost your average order value by suggesting related or complementary products at checkout. Here's how to enable upsell items in your City Hive dashboard and choose which products to feature.

  1. Begin on your Promotions section on your dashboard, select Upsells 
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  2. Click (+) to create an upsell Screenshot 2026-09-24 at 5.04.13 PM
  3. Add a title
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  4. Add a description 
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  5. Add a disclaimer 
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  6. Upload an image 
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  7. Select an action type by viewing the options in the dropdown
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    1. No Action – No follow-up action is triggered
    2. Use Coupon – Automatically apply a specified coupon code
    3. Show Message – Display a Success, Warning, or Error message, with your own custom text
    4. Open URL – Redirect customers to a specified URL, with a custom link name
    5. Add to Cart – Automatically add a chosen item and quantity to the customer's cart
  8. Select a place you would like the upsell to appear
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    1. Add to Cart – Shows when an item is added to the cart
    2. Checkout Begin – Shows when checkout starts
    3. Cart View – Shows when the cart is viewed
    4. Order Placed – Shows after an order is placed

  9. Apply this to specific types: Pickup, Delivery, Shipping, Scheduled Delivery, or Purchase Order
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  10. Once done, select "Create" at the top of the page to save your changes Screenshot 2026-09-24 at 5.08.29 PM