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Uber Eats Integration

Retailers can showcase their full inventory on the Uber Eats Marketplace using our integration. This guide will walk you through the steps to enable the Uber Eats feed and show you how to manage the integration from your dashboard.

Activate Add-On

  1. Begin on your Add-Ons & Plugins section
    Screenshot 2026-01-28 at 12.06.45 PM
  2. Select Uber Eats Feed & Order Integration
    Screenshot 2026-03-10 at 1.20.29 PM
  3. Review the summary then click "Activate"
    Screenshot 2026-03-10 at 1.26.18 PM

If you have multiple locations, please make sure to activate the add-on at each individual location. 

Create Feed

  1. Scroll up to the top of the Add-Ons & Plugins section and click on Data Feeds

  2. Click (+) in the top right corner to create the feed. In the dropdown click on Ubereats, select "Mark as Enabled" then click "Create" 
    Screenshot 2026-03-10 at 2.12.33 PM

You can also add any general price markups in the Price Adjustment field of the General Feed Filter, and markups for specific products or categories can be added by clicking Screenshot 2026-03-10 at 2.24.53 PM and entering the applicable parameters.

If you want to make changes to your feed in the future, please check out this article: Data Feed Management

Managing Uber Eats Orders

  1. Begin on the Orders section of your dashboard
  2.  If an order is placed through Uber Eats, the logo will appear next to it Screenshot 2024-12-13 at 14.55.02
  3.  Screenshot 2024-11-06 at 14.32.57  status will always appear on the order, as we do not handle payment processing on our end.  Payments for any  orders are settled directly through Uber Eats

Regarding editing an order — the customer’s phone number is listed under the Recipient Details. If an item is out of stock, you can give them a call and then update the order directly from the City Hive dashboard.

Approve or Decline

After reviewing the order, once it is marked as approved, we notify Uber Eats of the approval status. If the order is declined, the system alerts Uber Eats of the rejection.

Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

Delivery Orders - The default prep time is 10 minutes and then the orders will be automatically approved and the driver will be sent. If they would like to prolong this they can email merchants@uber.com 
 

Store Hours 

We do send store hours along with menu updates, these updates run every hour based on the hours set in the system. Feel free to check out our article here for details on how to manage this. - Store Hours

For any additional questions or concerns regarding these specific orders, please contact your representative at Uber Eats or reach out to support@cityhive.net for further assistance.

Uber Eats FAQ's

Do I need to complete onboarding?
No, onboarding is only required for new merchants using our platform to manage their website. If you are utilizing the platform for the sole purpose of this integration, you do not need to complete the onboarding process. 

Which sections of City Hive should I use?
Merchants using the platform solely for integration should only use the Inventory, Add-on, and Data Feed sections. Other sections are not relevant.

How do I update my items in City Hive?
Refer to our Update Product Information article for detailed instructions on updating product information in the dashboard.

Data Feed Issues
If a merchant reports that their markup or pricing rules are not applying on the marketplace, they should first check their City Hive dashboard to make sure everything is set up correctly. If everything appears accurate in City Hive, they will need to reach out to their account representative at the marketplace for further assistance.  When troubleshooting pricing discrepancies, merchants should:

  • Confirm that the markup is applied.

  • Verify the price listed on the product page in the Inventory section of the dashboard.

It’s also important to note that changes to the data feed are not immediate and may take up to 24 hours to reflect before assuming there is an issue.

Quantity Discrepancies & Missing Items
Similar to pricing issues, merchants should first verify that the correct quantities and items appear in their City Hive dashboard. If the data is accurate in City Hive, this indicates the issue is occurring on the marketplace side. Merchants should continue to manage their inventory through the platform and reach out to the marketplace’s support team if discrepancies persist.

Deposits

Most marketplaces do not support specifying deposits or additional fees directly. City Hive already handles this automatically by default where supported, but deposits themselves cannot be set or controlled through the marketplace order. Editing the order on our end does not add or apply a separate deposit field.

Remove add-on and feed
Disconnecting the add-on and disabling the feed will stop the integration.