Uber Eats Integration: Set Up

Activate Add-On

Begin on your Add-Ons & Plugins section
Select Uber Eats Feed & Order Integration
Review the summary then click Activate

If you have multiple locations, please make sure to activate the add-on at each individual location.

Create Feed

Scroll up to the top of the Add-Ons & Plugins section and click on Data Feeds
Click (+) in the top right corner to create the feed. In the dropdown click on Ubereats, select "Mark as Enabled" then click "Create"

You can also add any general price markups in the Price Adjustment field of the General Feed Filter, and markups for specific products or categories can be added by clicking and entering the applicable parameters.

If you want to make changes to your feed in the future, please check out this article: Data Feed Management

Managing Uber Eats Orders

Begin on the Orders section of your dashboard
If an order is placed through Uber Eats, the logo will appear next to it
status will always appear on the order, as we do not handle payment processing on our end. Payments for any orders are settled directly through Uber Eats

Regarding editing an order — the customer’s phone number is listed under the Recipient Details. If an item is out of stock, you can give them a call and then update the order directly from the City Hive dashboard.

Approve or Decline

After reviewing the order, once it is marked as approved, we notify Uber Eats of the approval status. If the order is declined, the system alerts Uber Eats of the rejection.

Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

Delivery Orders - The default prep time is 10 minutes and then the orders will be automatically approved and the driver will be sent. If they would like to prolong this they can email merchants@uber.com

Delivery fees can be adjusted in Uber Eats Manager. You can find this under the delivery settings on the left side, or by going to Settings and selecting the Delivery tab at the top.

To make changes, click the pencil icon and be sure to click save at the top—if you scroll down to view the map, the save option may disappear and your changes won’t be saved.

Uber One members do not pay a delivery fee, so retailers won’t receive that portion; more details are available in the terms and conditions.

Store Hours

We do send store hours along with menu updates, these updates run every hour based on the hours set in the system. Feel free to check out our article here for details on how to manage this. - Store Hours

For any additional questions or concerns regarding these specific orders, please contact your representative at Uber Eats or reach out to support@cityhive.net for further assistance.