--- title: "Uber Eats Integration: Set Up" description: For more details on how Uber Eats orders work within our dashboard, please refer to the information provided below! --- [Skip to content](https://support.cityhive.net/uber-eats-integration#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en) 3. [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) # Uber Eats Integration: Set Up ## Retailers can showcase their full inventory on the Uber Eats Marketplace using our integration. This guide will walk you through the steps to enable the Uber Eats feed and show you how to manage the integration from your dashboard. #### Activate Add-On 1. **Begin on your** **[Add-Ons & Plugins section](https://merchants.cityhive.net/#!/ffff/addons/list)** ![Screenshot 2026-01-28 at 12.06.45 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-28%20at%2012.06.45%20PM.png?width=200&height=34&name=Screenshot%202026-01-28%20at%2012.06.45%20PM.png) 2. **Select Uber Eats Feed & Order Integration** ![Screenshot 2026-03-10 at 1.20.29 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-03-10%20at%201.20.29%20PM.png?width=323&height=174&name=Screenshot%202026-03-10%20at%201.20.29%20PM.png) 3. **Review the summary** then **click Activate** ![Screenshot 2026-03-10 at 1.26.18 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-03-10%20at%201.26.18%20PM.png?width=644&height=305&name=Screenshot%202026-03-10%20at%201.26.18%20PM.png) **If you have multiple locations, please make sure to activate the add-on at each individual location.**  #### [Create Feed](https://support.cityhive.net/uber-eats-integration#createfeeduber) 1. **Scroll up** to the top of the Add-Ons & Plugins section and click on [**Data Feeds**](https://merchants.cityhive.net/#!/5973fe8c031e0866932276ad/data_feeds) 2. **Click (+)** in the top right corner to create the feed. In the dropdown click on **Ubereats**, **select "Mark as Enabled"** then click **"Create"  ![Screenshot 2026-03-10 at 2.12.33 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-03-10%20at%202.12.33%20PM.png?width=577&height=302&name=Screenshot%202026-03-10%20at%202.12.33%20PM.png)** You can also add any general price markups in the **Price Adjustment** field of the **General Feed Filter**, and markups for specific products or categories can be added by clicking ![Screenshot 2026-03-10 at 2.24.53 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-03-10%20at%202.24.53%20PM.png?width=114&height=28&name=Screenshot%202026-03-10%20at%202.24.53%20PM.png) and entering the applicable parameters. If you want to make changes to your feed in the future, please check out this article: **[Data Feed Management](https://support.cityhive.net/data-feed-management?hsLang=en)** #### [Managing Uber Eats Orders](https://support.cityhive.net/uber-eats-integration#managinguberorders) 1. **[Begin on the Orders section of your dashboard](https://merchants.cityhive.net/#!/ffffff/orders?_order=due_date%20DESC&states_in%5B%5D=active)** 2. **If an** **order is placed through Uber Eats**, the logo will appear next to it ![Screenshot 2024-12-13 at 14.55.02](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-12-13%20at%2014.55.02.png?width=39&height=37&name=Screenshot%202024-12-13%20at%2014.55.02.png) 3. ![Screenshot 2024-11-06 at 14.32.57](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-11-06%20at%2014.32.57.png?width=142&height=23&name=Screenshot%202024-11-06%20at%2014.32.57.png)  **status will always appear on the order, as we do not handle payment processing on our end.**  Payments for any  orders are settled directly through Uber Eats Regarding editing an order — the customer’s phone number is listed under the **Recipient Details**. If an item is out of stock, you can give them a call and then update the order directly from the City Hive dashboard. #### Approve or Decline After reviewing the order, once it is marked as approved, we notify Uber Eats of the approval status. If the order is declined, the system alerts Uber Eats of the rejection. **Pickup Orders** – The system sends a notification to the platform, informing them of how the order will be received by the customer. [mailto:merchants@uber.com](mailto:merchants@uber.com) **Delivery Orders** - The default prep time is 10 minutes and then the orders will be automatically approved and the driver will be sent. If they would like to prolong this they can email [merchants@uber.com](mailto:merchants@uber.com)  **Delivery fees can be adjusted in Uber Eats Manager**. You can find this under the **delivery settings on the left side**, or by **going to Settings and selecting the Delivery tab** at the top. To make changes, **click the pencil icon and be sure to click save at the top**—if you scroll down to view the map, the save option may disappear and your changes won’t be saved. Uber One members do not pay a delivery fee, so retailers won’t receive that portion; more details are available in the terms and conditions. ![image-png-Mar-18-2026-12-23-10-8873-AM](https://support.cityhive.net/hs-fs/hubfs/image-png-Mar-18-2026-12-23-10-8873-AM.png?width=670&height=371&name=image-png-Mar-18-2026-12-23-10-8873-AM.png)   #### Store Hours We do send store hours along with menu updates, these updates run every hour based on the hours set in the system. Feel free to check out our article here for details on how to manage this. - [Store Hours](https://support.cityhive.net/portal/en/kb/articles/store-hours?hsLang=en)[mailto:merchants@uber.com](mailto:merchants@uber.com) For any additional questions or concerns regarding these specific orders, please contact your representative at Uber Eats or reach out to support@cityhive.net for further assistance. - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.