Order Processing
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      1. City Hive Support
      2. Managing Orders
      3. Order Processing

      Processing Uber Eats Orders

      For more details on how Uber Eats orders work within our dashboard, please refer to the information provided below!


      1. Begin on the Orders page of your dashboard
      2.  If an order is placed through Uber Eats, the logo will appear next to it Screenshot 2024-12-13 at 14.55.02
      3.  Screenshot 2024-11-06 at 14.32.57  status will always appear on the order, as we do not handle payment processing on our end.  Payments for any  orders are settled directly through Uber Eats

      Approve or Decline

       After reviewing the order, once it is marked as approved, we notify Uber Eats of the approval status. If the order is declined, the system alerts Uber Eats of the rejection.
      Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

      Currently, Uber Eats does not support any modifications made through the dashboard for orders. Any attempts to make unsupported edits will result in an error.

      Store Hours 

      We do send store hours along with menu updates, these updates run every hour based on the hours set in the system. Feel free to check out our article here for details on how to manage this. - Store Hours

       

      For any additional questions or concerns regarding these specific orders, please contact your representative at Uber Eats or reach out to support@cityhive.net for further assistance.