Order Processing
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      1. City Hive Support
      2. Managing Orders
      3. Order Processing

      Processing GrubHub Orders

      For more details on how GrubHub orders work within our dashboard, please refer to the information provided below!


      1. Begin on the Orders section of your dashboard
      2.  If an order is placed through GrubHub, the logo will appear next to it Screenshot 2024-12-13 at 14.46.43
      3.  Screenshot 2024-11-06 at 14.32.57  status will always appear on the order, as we do not handle payment processing on our end.  Payments for any  orders are settled directly through GrubHub

      Approve or Decline

       After reviewing the order, once it is marked as approved, we notify GrubHub of the approval status. If the order is declined, the system alerts GrubHub of the rejection.

      Pickup Orders – The system sends a notification to the platform, informing them of how the order will be received by the customer.

      Currently, GrubHub does not support any modifications made through the dashboard for orders. Any attempts to make unsupported edits will result in an error.

      Store Hours 

      We do send store hours along with menu updates, these updates run every hour based on the hours set in the system. Feel free to check out our article here for details on how to manage this. - Store Hours


      For any additional questions or concerns regarding these specific orders, please contact your representative at GrubHub or reach out to support@cityhive.net for further assistance.