Protect your business from chargebacks by sending a small deposit between $.01-$1.99 to a customer's account who's been flagged as suspicious.
This feature is available with all subscription plans:
- Standard
- Pro
- Expert
Popular Uses:
- If this would be the customer's first purchase and the order amount is larger than $100
- The order contains items with high resale value (Hennessy, Dom Pérignon, Clase Azul)
- Billing and delivery zip codes are from different states
- Begin on the full order page
- Click "Verify CC" on the right side of the order page under Customer Details in the Billing Information section
- Trigger the micro-deposit by clicking "Yes, Continue"
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Once the micro-transaction is initiated, the customer will receive an SMS prompting them to reply with the charged amount. (This can be seen in your Order Notifications)
Alternatively, you can reach out to the customer directly to confirm the micro-transaction amount reflected in their bank account - If the customer replies with the correct amount, they will receive a confirmation text indicating successful verification
For manual entry, input the amount in the field labeled "Enter the last two digits of the deposited amount" and click "Verify"
If the wrong number is entered you will be prompted with an error message or the customer would be notified via SMS of the incorrect attempt that was made.
Note: American Express customers may occasionally see a deposit greater than $1. If a customer reports an amount exceeding $1, you should enter only the last two digits of that amount for verification.
Merchants are responsible for all losses incurred due to chargebacks. This feature is aimed to mitigate fraud and provide evidence to dispute chargeback claims, but does not guarantee that disputes and losses will not occur.