Verify Credit Card Account Access
Protect your business from chargebacks by sending a small deposit between $.01.-$.99 to a customer's account who's been flagged as suspicious. Once verified within the City Hive platform, you can feel confident that the credit card is not being used by a fraudulent customer.
Top Reasons to Verify a Credit Card
- This is the customer's first purchase and the order amount is larger than $100
- The order contains items with high resale value (Hennessy, Dom Pérignon, Clase Azul)
- Billing and delivery zip codes are from different states
How to Verify a Credit Card
- Click
on the order
-
Call the customer and explain that their order has been flagged as suspicious and you'd like to have them verify their identity by accessing their account and confirming the amount of a deposit about to be made. Once the customer agrees, you can proceed to step 3.
Do not proceed to the next step until you have the customer on the phone and they are able to log into their account.
- Select Verify CC at the top right of your screen next to the suspicious behavior warning

-
Trigger the deposit by clicking
Yes, Continue
-
Enter the amount
the customer sees in their bank and
click Verify
If the wrong number is entered you will be prompted with an error message.
Related Articles
Protect Against Credit Card Fraud
City Hive is working very hard to identify fraudulent behavior on the platform and prevent it ahead of time. Our effort should not be perceived as an alternative to the Merchant's effort but as augmenting it. When we know a transaction is Fraud we'll ...
Team Access
Give your team the ability to help manage your online operations by setting them up on the City Hive Dashboard. Receive Order Notifications Update Inventory Information Create Promotions and Push Notifications, and Email Campaigns ➡️ Head to Your ...
Connect Bank Account
Configure your City Hive account with our credit card processor, Braintree, and get payments from online orders right to your bank. When an order comes from your mobile app and/or website, that means that the customers' bank has authorized an amount ...
How to Prevent Additional Credit Card Fees
It is common to have a customer grab a last minute item to add to their transaction in store, so naturally the same thing can happen online. Follow the tips below to ensure you avoid additional processing fees: When is an additional fee incurred? ...
Create Account
Creating an Account can be done through your website. Follow the steps below to get started. ➡️ Go to Your Studio Page Copy your Website URL and Open in New Tab Click on Login/Sign up on the top right of your website page. Login or Create an ...