Verify Credit Card Account Access
Protect your business from chargebacks by sending a small deposit between $.01.-$.99 to a customer's account who's been flagged as suspicious. Once verified within the City Hive platform, you can feel confident that the credit card is not being used by a fraudulent customer.
Top Reasons to Verify a Credit Card
- This is the customer's first purchase and the order amount is larger than $100
- The order contains items with high resale value (Hennessy, Dom Pérignon, Clase Azul)
- Billing and delivery zip codes are from different states
How to Verify a Credit Card
- Click
on the order
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Call the customer and explain that their order has been flagged as suspicious and you'd like to have them verify their identity by accessing their account and confirming the amount of a deposit about to be made. Once the customer agrees, you can proceed to step 3.
Do not proceed to the next step until you have the customer on the phone and they are able to log into their account.
- Select Verify CC at the top right of your screen next to the suspicious behavior warning
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Trigger the deposit by clicking Yes, Continue
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Enter the amount the customer sees in their bank and click Verify
If the wrong number is entered you will be prompted with an error message.
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