Set Up and Sync
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      1. City Hive Support
      2. Inventory Management
      3. Set Up and Sync

      Automatically Sync Orders Back to Your POS

      Learn about the benefits of syncing orders back to your POS system!

      This feature is available with the following subscription plans or purchased as an add-on here:
      • Expert

      Popular Uses: 

      • Accurate Sales Data
      • Inventory Management 
      • Improved Efficiency
       Save time by automating order entries in your POS. Our team can configure the following POS systems to automatically send orders back and update inventory levels:
      • Lightspeed Retail (R-Series)
      • Com Cash
      • Magstar
      • mPower (Cloud)
      • Retail Key (by Hotel Key)
      • Spirits 2000 (Atlantic)
      • WinePOS (Vision, ICS)
      • Cloud Retailer 
      • ECRS (eCommerce IP) - POS plugin required
      • NCR Counterpoint
      • VendPOS

      How to Identify Syncing Errors

      1. Begin by clicking the filter in your Orders section  
      2. Next to Advanced Filters choose 'Define It' 
      3. Create the following filters from the options below
      Option 1: Order did not sync back to the POS
      Option 2: Transaction amount changed after the order successfully synced

       How to Resolve Syncing Errors

      Option 1: Order did not sync back to the POS
      The system will automatically retry syncing the transaction several times within the first 3 hours of accepting the order. If unsuccessful, please submit a ticket using the "Need help with this order" link on the order's full info page. 
      Option 2: Transaction amount changed after the order successfully synced
       Manually update the order in your POS and click "Fixed It" to notify your team that the issue has been resolved.