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Sync Inventory

Keep your inventory automatically up to date with real-time integration. Syncing your inventory helps maintain accurate stock levels, prevent overselling, and improve customer satisfaction—learn how to set it up here!


City Hive seamlessly integrates with any POS system, ensuring automatic updates to quantities and pricing, with new UPCs available within 12–24 hours. 

If your POS system is not cloud-based, scroll down to set up our On Site POS integration.
For POS systems not listed, please reach out to support@cityhive.com for assistance.

Cloud Based POS System 

Begin on your Inventory section under Settings. If your cloud-based POS is listed on the page, click "Show More" to view all options or use the search bar to quickly find your POS. — you're just a minute away from completing the integration. Simply click on your POS provider to be directed to your portal and grant us access.Screenshot 2026-06-16 at 10.47.45 AM

On Site POS System

Visit our calendar to schedule an integration time. Click "Show More" to view all options. Once your time is scheduled, an integration expert will reach out via email to guide you through the integration remotely.  An integration session typically takes 15-30 minutes, in which we'll connect to a machine in your store remotely and set up an integration script.
Screenshot 2026-06-16 at 10.49.44 AM

If you have questions or need help, please email integration-support@cityhive.net

FAQ'S

What if I need to reschedule my integration?
Follow the link in your confirmation email to reschedule for a future date.

How long will it take for my inventory to complete?
Please allow up to 24 hours for the initial sync to take place.

What do I do if a product isn’t showing up on our inventory page?
Sometimes, a product's name may not be identical to the name in the POS because we include all of the product information.

  1. Before submitting a request be sure to search for the product's SKU, UPC and first part of the name to see if you're able to locate the item
  2. In the case that no results show, use the help button on the bottom left of this page or merchant dashboard to contact us. Please include information about the product you're missing: UPC, SKU and name along with a screenshot of the item directly from your POS
Why am I seeing duplicate items? 
We identify a product by its size, vintage, and barcode. If any of these values are updated, it will create a new product, and the old product might be deleted until a few syncs later.

What is the timeframe for new items to populate on City Hive?
Sync times vary by POS system and can take up to 24 hours. If an item still doesn't appear after 24 hours, submit a ticket to support@cityhive.net . Note that new products already in our catalog may require a few syncs to show up, while products not yet in our catalog can take up to 24 hours — they must first go through offer creation before appearing on the dashboard.