--- title: Sync Inventory description: Syncing your inventory is essential for maintaining accurate stock levels, avoiding overselling, and ensuring customer satisfaction. Learn how to sync your system here! --- [Skip to content](https://support.cityhive.net/portal/en/kb/articles/sync-inventory#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en) 3. [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) # Sync Inventory ## Keep your inventory automatically up to date with real-time integration. Syncing your inventory helps maintain accurate stock levels, prevent overselling, and improve customer satisfaction—learn how to set it up here! City Hive seamlessly integrates with any POS system, ensuring automatic updates to quantities and pricing, with new UPCs available within 12–24 hours.  **[Begin on the Integrations section under Settings](https://merchants.cityhive.net/#!/ffffff/settings/integration)**. This page opens to your Current POS by default. [![Screenshot 2026-10-21 at 12.09.55 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%2012.09.55%20PM.png?width=119&height=157&name=Screenshot%202026-10-21%20at%2012.09.55%20PM.png)](https://merchants.cityhive.net/#!/ffffff/settings/integration) **Current POS:** The page for the POS system you already use or have connected, including suggested add-ons. It is also where you can contact us to request bulk updates to your POS or to switch to a different POS system if needed ![Screenshot 2026-10-21 at 1.01.57 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%201.01.57%20PM.png?width=536&height=434&name=Screenshot%202026-10-21%20at%201.01.57%20PM.png) **Other POS:** The catalog of available POS systems you can browse and select from ![Screenshot 2026-10-21 at 1.00.14 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%201.00.14%20PM.png?width=670&height=255&name=Screenshot%202026-10-21%20at%201.00.14%20PM.png) Each row represents one POS system and includes these columns: - Image - The POS provider's logo, for quick recognition - Name - The name of the POS system (for example, Net Suite, Korona, Modisoft) - Type - Whether the system is Cloud-Based or On-Site - Two-Way Sync - Whether data can flow in both directions between the POS and the platform - Customer Sync - Whether customer information can be synced - Order Sync - Whether orders can be synced - Sync Back - Whether data can be sent back to the POS - Action - A Select button to choose that POS #### [Filters and Sorting](https://support.cityhive.net/portal/en/kb/articles/sync-inventory#filters-sorting) Use the **Active Filters** at the top left to sort the list, limit it by type, and pick the features you need  ![Screenshot 2026-10-21 at 1.05.59 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%201.05.59%20PM.png?width=41&height=32&name=Screenshot%202026-10-21%20at%201.05.59%20PM.png) ![Screenshot 2026-10-21 at 1.05.45 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%201.05.45%20PM.png?width=199&height=452&name=Screenshot%202026-10-21%20at%201.05.45%20PM.png)  You can also sort by clicking the column headers marked with an arrow, such as **Name** and **Type**  **![Screenshot 2026-10-21 at 1.47.52 PM-1](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%201.47.52%20PM-1.png?width=179&height=52&name=Screenshot%202026-10-21%20at%201.47.52%20PM-1.png)![Screenshot 2026-10-21 at 1.32.27 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%201.32.27%20PM.png?width=225&height=52&name=Screenshot%202026-10-21%20at%201.32.27%20PM.png)** If you already know which POS you use, skip the filters and type the name into the **Search bar** at the top right  ![Screenshot 2026-10-21 at 1.08.53 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%201.08.53%20PM.png?width=267&height=48&name=Screenshot%202026-10-21%20at%201.08.53%20PM.png) #### [Customize your Columns](https://support.cityhive.net/portal/en/kb/articles/sync-inventory#customize-your-columns) #### **Click the gear icon** next to the search box to open the Configure Columns window ![Screenshot 2026-10-21 at 1.09.05 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%201.09.05%20PM.png?width=35&height=26&name=Screenshot%202026-10-21%20at%201.09.05%20PM.png) - **Available Columns** lists optional feature columns you can add, such as Inventory Sync, Customer Sync Back, Loyalty Program, Points Reflection Sync, and Special Promotions Sync - **Column Order** shows the columns currently displayed, from left to right ![Screenshot 2026-10-21 at 2.09.02 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-10-21%20at%202.09.02%20PM.png?width=393&height=303&name=Screenshot%202026-10-21%20at%202.09.02%20PM.png)  **To add a column** - Drag the option from Available Columns into Column Order **Reorder columns** - Drag the grip handle (the dotted icon) beside any column **Remove a column** - Click the "X" beside the column.  **Locked columns** - They always stay as a column so you can identify a system and select it **Save or undo your changes** - Select Apply to save your layout, Cancel to discard changes, or Reset to Defaults to return to the original arrangement #### [Cloud-Based vs. On-Site](https://support.cityhive.net/portal/en/kb/articles/sync-inventory#cloud-based-on-site) If you use a **Cloud-Based POS:** you are about a minute away from completing the integration. 1. Find your POS on the page. If it is not in the first set of results, use the search bar to find it quickly 2. Click “Select” next to your POS provider. Depending on the POS, you’ll either receive instructions to complete the integration or have the option to schedule a session 3. Once you’ve finished your part of the setup, and you didn’t need to schedule a session, grant us access to complete the integration If you use an **On-Site POS:** the integration is done with an integration expert in a scheduled session. 1. Find your POS on the page, click "Select" next to your POS provider and schedule a session 2. Once your time is scheduled, an integration expert will reach out via email to guide you through the integration remotely 3. During the session, which typically takes 15 to 30 minutes, the expert connects to a machine in your store remotely and sets up an integration script #### [FAQ'S](https://support.cityhive.net/portal/en/kb/articles/sync-inventory#inventory-faq) **What if I need to reschedule my integration?** Follow the link in your confirmation email to reschedule for a future date. **How long will it take for my inventory to complete?** Please allow up to 24 hours for the initial sync to take place. **What do I do if a product isn’t showing up on our inventory page?** Sometimes, a product's name may not be identical to the name in the POS because we include all of the product information. 1. Before submitting a request be sure to search for the product's SKU, UPC and first part of the name to see if you're able to locate the item 2. In the case that no results show, use the help button on the bottom left of this page or merchant dashboard to contact us. Please include information about the product you're missing: UPC, SKU and name along with a screenshot of the item directly from your POS **Why am I seeing duplicate items?**  We identify a product by its size, vintage, and barcode. If any of these values are updated, it will create a new product, and the old product might be deleted until a few syncs later. **What is the timeframe for new items to populate on City Hive?** Sync times vary by POS system and can take up to 24 hours. If an item still doesn't appear after 24 hours, submit a ticket to [support@cityhive.net](mailto:support@cityhive.net) . Note that new products already in our catalog may require a few syncs to show up, while products not yet in our catalog can take up to 24 hours — they must first go through offer creation before appearing on the dashboard. For POS systems not listed, please reach out to support@cityhive.com for assistance.[mailto:integration-support@cityhive.net](mailto:integration-support@cityhive.net)   - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.