Learn how to submit a ticket to our Support team for general issues or schedule a call with your account manager to resolve account-related concerns via the dashboard.
All merchants can access email and chat support. However, phone support, dedicated account manager support and 1-1 meetings are only available with the following subscription plans:
- Pro
- Expert
Create a Ticket
- Begin on the bottom of your menu and click on the Help icon
- After selecting, click on "Submit a Ticket," which is the first option
- After selecting, a pop-up will appear for creating your ticket. You will need to enter the priority, subject, description, and your contact information
- Low - (Nice to have)
- Medium - (Single customer issue)
- High - (Impacting multiple orders)
To view/manage any open tickets, please create a new account on the Customer Portal website.
Open a Chat
Start a chat with one of our Support team members for any quick questions or concerns by clicking the chat icon at the bottom right of your dashboard.
- Click on the chat icon at the bottom right of your dashboard
- Agree to the policy by choosing "I agree"
-
Type your question, and a team member will be happy to assist you!
Schedule a Meeting with Your Account Manager
In that same popup, you will see the option to schedule a meeting with your Account Manager. Simply choose a date and time from the calendar on the right for a 15-30 minute booking to discuss any questions you may have about how to best utilize City Hive's tools and features.
Reach Us via Email
Feel free to contact us via email at support@cityhive.net