Refunding an order can either result in a voided transaction or a refund. If the transaction is void, the system stopped the funds from transferring banks and the pending transaction will not post on the customer's account. A void usually takes place if the order is refunded within an hour.

If the transaction is refunded, we will charge the refund amount to your credit card on file and issue the funds back to the customer. We do this because we are not able to withdraw funds from your bank, only can deposit. In the case of refunds, the deposit will still hit your bank. 

 

If the customer no longer wants the order, refund the order by clicking "Refund Order" or declining the order if it has not yet been approved. 

 

If you require a partial refund for an item on an order that has already been accepted or fulfilled, contact us at support@cityhive.net .