Customer Acquisition & Management
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      1. City Hive Support
      2. Customer Engagement & Marketing
      3. Customer Acquisition & Management

      Implement a Loyalty Program

      City Hive offers flexible loyalty and rewards capabilities that work across all commerce channels. Integrated with your POS, eCommerce and mobile app, the loyalty program operates automatically based on shopper’s transactions both in-store and online.

       

      A $.01/transaction fee will be added for all transactions synced from your POS.​

       
      Redemption of loyalty points per POS system differs as follows: 
       
       
      In-store and Online 
      In-store or Online 
      Online Only
      In-Store Only 
      Lightspeed
      WinePOS (ICS, Vision)
      Square POS
      Magstar
      Com Cash
      mPower
      App Card
      Retail Key (Hotel Key)
       
      		  
      Bottle POS
      Spirits 2000
       
       
      Cloud Retailer
       
       
       
      Clover
       
       
       
      Revel
       
       
       
      AdvEntServer (Sypram)
       
       
       
      ECRS Catapult
       
       
       
      Osprey
       
       
       
      Quickbooks
       
       
       
      Retail Pro
      		  

       

      If you do not have one of the above POS systems, an online only rewards system can be implemented from purchases made online. 
       
      Here are the different ways you can reward customers loyalty with City Hive:

       

      Cash Back Programs

      Total spent earns the customer an X amount of dollars to use on their next purchase.

      Example Options
      $10 back for every $250 spent (4%)
      $10 back for every $300 spent (3.3%)
      $15 back for every $500 spent (3%)

      Tiered Points System

      Every visit or dollar spent earns the customer X amount of points. 

      Example Options

      250 points= 10% off your next purchase
      500 points= free delivery on all future orders
      750 points= free bottle of wine valued at $20
      1000 points = access to member only events

      Member Only Pricing

      Link a customer to their purchase by email address, phone number, or QR code to offer special prices.

      Example Options

      Tito's Non-Club Pricing: $23.99
      Tito's Club Card Pricing: $21.99

      Special Interest Clubs

      Priority access and notification about new or rare products that customer's opt into based on their interests.

      Example Options

      1. Vintage Wines
      2. Rare Bourbons
      3. Craft Beer Club