---
title: Create A Coupon
description: Coupon codes are meant to be shared with customers and required to be entered at checkout to redeem the specific promotion!
---

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# Create A Coupon

## Coupon codes are meant to be shared with customers and required to be entered at checkout to redeem the specific promotion!

1. **[Begin on the Promotions section under Discounts](https://merchants.cityhive.net/#!/ffffff/discounts)**
2. **Click  (+) next to the search bar ![Screenshot 2024-07-31 at 11.50.23](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-07-31%20at%2011.50.23.png?width=32&height=26&name=Screenshot%202024-07-31%20at%2011.50.23.png)**
3. **Select Create Coupon ![Screenshot 2025-05-13 at 10.15.08](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-05-13%20at%2010.15.08.png?width=148&height=34&name=Screenshot%202025-05-13%20at%2010.15.08.png)**
4. **(Optional)** Choose a template you would like to   
   **![Screenshot 2025-05-13 at 10.29.48](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-05-13%20at%2010.29.48.png?width=344&height=195&name=Screenshot%202025-05-13%20at%2010.29.48.png)**  
   Selecting any of these templates will automatically apply a 10% discount or Free Shipping. You can always **click the 'Back' button to make changes if needed 
   
   To create a coupon from scratch, select the Advanced option  
   ![Screenshot 2025-05-13 at 10.33.43](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-05-13%20at%2010.33.43.png?width=339&height=63&name=Screenshot%202025-05-13%20at%2010.33.43.png)**
5. **Enter the details of the coupon**  
     1. **Coupon Name:** Code that your customers will use at checkout to receive the discount. Make sure to keep it under 12 characters, one word, and don't use any special characters.
     2. **Coupon Description:** Information about the discount that is only visible to your store.
     3. **Discount Amount:** Amount that will be taken off the total order amount. You can toggle between dollar and percentage modes by clicking the $ symbol in the text field.
     4. **Order Limit:** This is the number of times that a single customer can use the code. This can be left blank if there is no limit to the discount.
6. **Click Save & Continue in the top right of your screen** to move on after completing each section of your coupon  ![Screenshot 2026-06-11 at 11.46.44 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-11%20at%2011.46.44%20AM.png?width=123&height=31&name=Screenshot%202026-06-11%20at%2011.46.44%20AM.png)
7. **Choose the coupon parameters**  
     1. **Offer type:** Limit the coupon to specific order types (pickup, delivery, shipping)
     2. **Email:** Limit the coupon to specific email addresses ([youremail@domain.com](mailto:youremail@domain.com)) or email domains (anyone with "@gmail.com")
     3. **Date Limited:** Limit the coupon to a specific set of dates (today to next Monday)
     4. **Time Limited:** Limit the coupon to specific hours of the day
     5. **Day Limited:** Limit the coupon to a specific day of the month (every month on the 21st) or day of the week (every Friday)
     6. **Minimum Order Amount:** Limit the coupon to only apply on orders with subtotal above this amount
     7. **Category and Product:** Limit the coupon to only apply on certain products, categories, or quantities. Some of the more popular filters are: 
            1. Type - Choose from the categories of products in your store (wine, beer, spirits, etc)
            2. POS ID - Enter the SKUs from your POS that you want the coupon to apply to
            3. Tags - Enter the product tag that you want the coupon to apply to
            4. Size - Choose the size of product you want the coupon to apply to (750mL)
            5. Minimum or maximum quantity of products
            6. Discount qualifying products only - recommended
     8. **First Order:** Limit the coupon to only apply to customers who have less than a specified number of orders
     9. **Excludes Discounts:** Limit the coupon to only apply on non-sale items or items without the "nodiscount" tag (recommended so customers can not double dip)
     10. **Double Discounts:** Allows the discount to be stacked with automatic discounts
     11. **Geo:** Limit the coupon to only apply to a specific geographic area
     12. **Customer Specific**: Limit the coupon to only apply to specific customer IDs
8. **Review your setup**, then **click Create** to complete your coupon code

If you have any questions or need a more advanced coupon, **[schedule time with your Customer Success Manager here.](https://merchants.cityhive.net/#!/ffffff/?city-hive-help-menu)**

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