How do I contact Customer Support?

On your Merchant Dashboard on the bottom left hand corner you should see a "?" as shown in the image below: 

 

 

 

Once selected, a popup to create your ticket will appear, and you'll have to insert the priority, subject, description and your contact information: 

 

 

 

Priorities are based on the following: 

 

Low (Nice to have)

 

Medium (Single customer issue) 

 

High (Impacting multiple orders) 

 

Schedule a Meeting with Your Account Manager

In that same popup, you will see the option to  schedule a meeting with your Account Manager. Simply choose a date and time from the calendar on the right for a 30 minute booking to discuss any questions you may have about how to best utilize City Hive's tools and features.