Prevent customers from ordering on your app & website in rare cases where you believe they could be using fraudulent information, have mistreated your staff, or are unable to drink responsibly.
This feature is available with all subscription plans:
- Standard
- Pro
- Expert
Once an account has been blacklisted, the customer will no longer be able to use the same email or phone number for an account. If a customer files a chargeback on our system they will be automatically black listed across the City Hive network of stores.
- Begin on the customer's account page. You can access this page by either searching for the customer's name in the search bar under the Customer section or by clicking the arrow
next to their information on the order page
- Toggle the blacklist option on to say enabled
If part of a chain, you will want to do this from your multi store so the customer is blacklisted from each location.