Block an Account from Ordering

Block an Account from Ordering

Prevent customers from ordering on your app & website in rare cases where you believe they could be using fraudulent information, have mistreated your staff, or are unable to drink responsibly. Once an account has been blacklisted, the customer will no longer be able to use the same email or phone number for an account.
Please note: If a customer files a chargeback on our system they will be automatically black listed across the City Hive network of stores. 

How to Blacklist a Customer

  1. Go to the customer's page 
    1. You can get to the customer's page by either searching their name on the customer tab or by clicking the open button next to the customer information on the order page (see image below).  
  2. Toggle the blacklist option on to say enabled
       

If part of a chain, you will want to do this from your multi store so the customer is blacklisted from each location.



    • Related Articles

    • Create Account

      Creating an Account can be done through the Studio page on the Dashboard. Follow the steps below to get started. Click on the tab sign  Click on Sign In/Sign Up Sign Up If you have a Facebook or Google Account, use those, otherwise use the Sign Up ...
    • Connect Bank Account

      Configure your City Hive account with our credit card processor, Braintree, and get payments from online orders right to your bank.  When an order comes from your mobile app and/or website, that means that the customers' bank has authorized an amount ...
    • Google My Business Account

      A Google My Business account lets your store information show up in search results when people are looking for you online. This allows you to improve your local SEO and your store will show up frequently driving more traffic to your website.  ...
    • Verify Credit Card Account Access

      Protect your business from chargebacks by sending a small deposit between $.01.-$.99 to a customer's account who's been flagged as suspicious. Once verified within the City Hive platform, you can feel confident that the credit card is not being used ...
    • Enroll to the Apple Developer Program

      The following steps are only a requirement for getting your app into Apple’s App Store. No further actions need to be taken to get your Android App available in the Google Play Store. We will submit both once we get access to your Apple developer ...