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Block an Account from Ordering

Prevent customers from ordering on your app & website in rare cases where you believe they could be using fraudulent information, have mistreated your staff, or are unable to drink responsibly.


  1. Begin on the customer's account page by searching their name in the Customer section or by clicking the arrow Screenshot 2024-08-15 at 18.41.33 next to their information on the order page
    Screenshot 2026-06-24 at 4.29.07 PM
  2. Scroll down and toggle the blacklist option to enabled
        Screenshot 2026-06-04 at 3.11.09 PM
 
Once an account has been blacklisted, the customer will no longer be able to use the same email or phone number for an account. If a customer files a chargeback on our system they will be automatically black listed across the City Hive network of stores.

If part of a chain, you will want to do this from your multi store so the customer is blacklisted from each location.