Autopilot boosts customer engagement by automatically sending emails, push notifications, or text messages in response to specific user actions!
This feature is available with the following subscription plans. Merchants not on one of these plans will be automatically upgraded
- Pro
- Expert
Popular Uses:
- Send a personalized welcome email to new subscribers or customers
- Suggest products based on a customer’s purchase history
- Begin on the Autopilot section of your dashboard
- Click (+) to view the dropdown
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Choose 'Create Flight' to start from scratch
- You can also select 'Create From Template' for a more convenient option
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Start by activating your flight and updating your details
- Once completed, click 'Add trigger' to set up when the flight should send
- Select your preferred option for triggering the flight
Event - Choose the action that will trigger the flight, then specify the desired time delay, in minutes, before the flight is sent after the action occurs
Schedule - Selecting a specific day and time when you would like a flight to be sent
- Click 'Submit' at the bottom to save
- Once this has been set, you can add further Actions and Conditions by clicking on
- Click 'Update Flight' to save changes
Examples of recommended customer Autopilots:
| Welcome Series | New Subscriber Welcome Email - Any new subscriber signs up to the stores email list. Should include a short about us section, intro to how to shop online, and a first purchase promotion to help convert them to an online customer | Case Discounts/Rewards Program/Referral Program - After an order is placed, notify customers about ways to save on their next purchase, such as by sending a referral code or offering discount savings |
| Abandoned Cart | Triggered 4 hours after the customer abandons their cart | Showing all left-behind products for easy click-through to complete the order |
| Inactive | No activity from a customer | Ex. orders or abandoned carts, within 21 or 30 days |
| Loyalty Program | Post signup message with Terms of Service | Points status/Rewards earned (level) |
| Product Recommender | Category-based | Orders over $250 |
| Recommended Merchant User Autopilots | Out of stock products | Orders over $250 |
| Verify CC | Transaction confirmation | Fraud prevention |
Monitor your flights using the metrics
- Sent - The count of times the flight has triggered since creation, i.e., whenever someone earns loyalty points
- Success - The count of times parameters were met, such as when loyalty points were above 2500 and the flight had not been received before
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Delivered Successfully - The count of times the notification reached the customer, useful for tracking email, push, or SMS delivery, especially for SMS autopilots
- Failure - Amount of errors due to incorrect parameter settings. If this increases, please let us know for further investigation
- Failed Delivery - Number of times delivery failed, such as when a customer's email is invalid or they have opted out of SMS
- Aborted - The number of times parameters weren’t met, representing the difference between sent and successful triggers
Autopilots can alert internal operations teams to suspicious activity, low inventory, or fast-selling products. Feel free to schedule a time with your account manager for assistance on this set up.
Feel free to reach out to support@cityhive.net for any questions/concerns.