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How to Pause Orders

Learn how to pause orders on the dashboard to stop incoming orders instantly and resume whenever you're ready!

  1. Begin on the Settings section of your dashboard 
  2. You will automatically be defaulted to the Business Settings section
  3. In the Orders section under Available Order Types , click the pencil on the right hand side to edit 
    Screenshot 2026-07-14 at 1.29.16 PM

Pause Pickup Orders

  1. To pause Pickup orders, toggle off Pickup and select the check mark to save changes Screenshot 2026-07-14 at 1.37.22 PM

Pause Delivery Orders 

  1. To pause Delivery orders, select the custom pause time
    Screenshot 2026-07-14 at 1.41.37 PM
    You also have the option to pause orders for 1hr, 2hrs, or until the end of the day
  2. Pick a date and time to pause till then select the day and time shown on the button to confirm 
    Screenshot 2026-07-14 at 1.42.32 PM
  3. You'll see a pop up to confirm once more to pause orders, select to pause
    Screenshot 2026-07-14 at 1.44.18 PM
  4. If you are ready to unpause orders before the date and time selected, click on Screenshot 2026-07-14 at 10.30.04 AM

Another alternative is to set up Special hours, feel free to refer to our article here for more information

Pause Shipping Orders

  1. To pause shipping orders, toggle off Shipping and select the check mark to save your changes 
    Screenshot 2026-07-14 at 1.46.46 PM