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Grubhub Intregation: FAQ & Reference Guide
A quick reference for how your store's data syncs with Grubhub
This guide breaks down exactly how Grubhub integrates with your store across several settings. Here is what is currently supported:
| Feature | Status | Notes |
|---|---|---|
| Data Sync Frequency | Yes | Only in-stock items sent; excludes THC, CBD, and cigars |
| Delivery Hours | Yes | N/A |
| Pickup Hours | Yes | N/A |
| Pausing Orders | Yes | Orders can be paused from the dashboard. See linked instructions for details |
| Bag Fee | Not supported | N/A |
| Bottle Deposits | Not specified | |
| Prep Time | Not supported | N/A |
| Delivery Fees | No | Set up on the Grubhub platform; only product cost is sent |
| Customer Cancellations | Yes | A pop-up will appear in the dashboard and in the order's activity log |
| Marking Items Out of Stock | Yes | Managed through the POS |
| Tax | Yes - External |
Tax rate is sent, but does not reflect in the City Hive total |
Grubhub FAQ
Processing orders
For instructions on processing Grubhub orders through the dashboard, you can refer to our article here
Do I need to complete onboarding?
No, onboarding is only required for new merchants using our platform to manage their website. If you are utilizing the platform for the sole purpose of this integration, you do not need to complete the onboarding process.
Which sections of City Hive should I use?
Merchants using the platform solely for integration should only use the Inventory, Add-on, and Data Feed sections. Other sections are not relevant.
How do I update my items in City Hive?
Refer to our Update Product Information article for detailed instructions on updating product information in the dashboard.
Deposits
Most marketplaces do not support specifying deposits or additional fees directly. City Hive already handles this automatically by default where supported, but deposits themselves cannot be set or controlled through the marketplace order. Editing the order on our end does not add or apply a separate deposit field.
Data Feed Issues
If a merchant reports that their markup or pricing rules are not applying on the marketplace, they should first check their City Hive dashboard to make sure everything is set up correctly. If everything appears accurate in City Hive, they will need to reach out to their account representative at the marketplace for further assistance. When troubleshooting pricing discrepancies, merchants should:
- Confirm that the markup is applied.
- Verify the price listed on the product page in the Inventory section of the dashboard.
It’s also important to note that changes to the data feed are not immediate and may take up to 24 hours to reflect before assuming there is an issue.
Quantity Discrepancies & Missing Items
Similar to pricing issues, merchants should first verify that the correct quantities and items appear in their City Hive dashboard. If the data is accurate in City Hive, this indicates the issue is occurring on the marketplace side. Merchants should continue to manage their inventory through the platform and reach out to the marketplace’s support team if discrepancies persist.
Remove add-on and feed
Disconnecting the add-on and disabling the feed will stop the integration.