View a detailed breakdown of all funds deposited into your account, sorted by date.
This feature is available with all subscription plans:- Standard
- Pro
- Expert
Popular Uses:
- Track the funds disbursed to your bank account and identify the source of each amount distributed
- Check out this article for more information about transaction reporting: Transaction Reports and Bank Reconciliation
Payments
To simplify the reconciliation process, we now have a Payments section on the menu where you can view all of your disbursements. ***Please note this section only contains disbursements after March 1, 2024.
1. Go to the Payments section on the menu, under Orders. The section is indicated by a dollar sign on the left hand side.
2. Your disbursements will be organized by Date and Gateway (Adyen or Braintree) and will show how many transactions are included in the Disbursed Amount
The Disbursements page includes information on all the transactions. It includes:
- ID - City Hive transaction ID for reference
- Disbursement Date - Date the funds were distributed to your account
- Account - Store name where the funds were distributed
- Gateway - Payment processor
- # Transactions - the number of orders that make up the disbursed amount
- Disbursed Amount - Total amount of funds disbursed
3. If you are viewing your disbursements and are unsure how the number was achieved, you can always click into each line to see all of the transactions that make up the total. Refunds will be shown in red to clearly indicate any offsets to the disbursement sum. 
4. Click on the Order to be redirected to the order details page for clarification, if need be. Click on the box next to (Order) that looks like this: 
If you have any other questions about your disbursements, you can always check your Transaction Report or contact support@cityhive.net.