Build a Free Delivery Coupon

In order to maintain customer loyalty and satisfaction, it can be beneficial to provide a free delivery coupon to a customer who had a less-than-ideal experience with your store.

1. Begin on the Coupon page of your Promotions section in the City Hive dashboard
2. Click on 'New Coupon'
3. Name the coupon with the code you'd like to share with the customer(s)
4. Write a coupon description so that you know internally what the coupon is for
5. Enter $0 for the discount amount so that you do not apply any discount to the products in the customer's cart
6. Enter the number of orders you'd like the discount to apply on under Order Limit (1 is most common)
7. Click 'Continue' at the top right of your screen until you land on the 'Date Limited' section of the promo
8. Optional - limit the discount to a specific time period:  Check the box and add a start and end date for how long the code should be valid for  
9. Click 'Continue' at the top right of your screen until you land on the 'Customer Specific' section of the promo
10. Optional - limit the discount to a specific customer:  Check the box and add the following information to limit the discount for a specific customer
11. Click 'Continue' at the top right of your screen until you land on the 'Discount Feature' section of the promo
12. Check the box and add the following information to set up the free delivery promotion
13. Click 'Continue' at the top right of your screen  and then click 'Create' to finalize the creation of the promo