Build a Free Delivery Coupon
In order to maintain customer loyalty and satisfaction, it can be beneficial to provide a free delivery coupon to a customer who had a less-than-ideal experience with your store.
- Begin on the Coupon page of your Promotions section in the City Hive dashboard
- Click on 'New Coupon'
![Screen Shot 2023-05-16 at 5.29.57 PM](https://support.cityhive.net/hs-fs/hubfs/Screen%20Shot%202023-05-16%20at%205.29.57%20PM.png?width=131&height=39&name=Screen%20Shot%202023-05-16%20at%205.29.57%20PM.png)
- Name the coupon with the code you'd like to share with the customer(s)
- Write a coupon description so that you know internally what the coupon is for
- Enter $0 for the discount amount so that you do not apply any discount to the products in the customer's cart
- Enter the number of orders you'd like the discount to apply on under Order Limit (1 is most common)
- Click 'Continue' at the top right of your screen
until you land on the 'Date Limited' section of the promo
- Optional - limit the discount to a specific time period: Check the box and add a start and end date for how long the code should be valid for
![Screen Shot 2023-05-16 at 5.39.00 PM](https://support.cityhive.net/hs-fs/hubfs/Screen%20Shot%202023-05-16%20at%205.39.00%20PM.png?width=583&height=149&name=Screen%20Shot%202023-05-16%20at%205.39.00%20PM.png)
- Click 'Continue' at the top right of your screen
until you land on the 'Customer Specific' section of the promo
- Optional - limit the discount to a specific customer: Check the box and add the following information to limit the discount for a specific customer
![Screen Shot 2023-05-16 at 5.45.54 PM](https://support.cityhive.net/hs-fs/hubfs/Screen%20Shot%202023-05-16%20at%205.45.54%20PM.png?width=624&height=332&name=Screen%20Shot%202023-05-16%20at%205.45.54%20PM.png)
- Click 'Continue' at the top right of your screen
until you land on the 'Discount Feature' section of the promo
- Check the box and add the following information to set up the free delivery promotion
![Screen Shot 2023-05-16 at 5.42.38 PM](https://support.cityhive.net/hs-fs/hubfs/Screen%20Shot%202023-05-16%20at%205.42.38%20PM.png?width=688&height=298&name=Screen%20Shot%202023-05-16%20at%205.42.38%20PM.png)
- Click 'Continue' at the top right of your screen
and then click 'Create'
to finalize the creation of the promo