--- title: Applying Store Credit to Customer Accounts description: Learn how to issue and manage store credit for customers directly from their account in your dashboard. --- [Skip to content](https://support.cityhive.net/apply-store-credit#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Promotions](https://support.cityhive.net/promotions?hsLang=en) # Applying Store Credit to Customer Accounts ## Learn how to issue and manage store credit for customers directly from their account in your dashboard. 1. [**Begin on the Customer section**](https://merchants.cityhive.net/#!/ffffff/customers)of your dashboard 2. **Search for the customer** using the bar at the top right ![Screenshot 2025-09-24 at 11.55.17](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-09-24%20at%2011.55.17.png?width=185&height=32&name=Screenshot%202025-09-24%20at%2011.55.17.png) 3. **Click on the account** 4. **Scroll down to Customer Credit Balance** and **click on the pencil** ![Screenshot 2025-09-24 at 11.58.24](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-09-24%20at%2011.58.24.png?width=315&height=134&name=Screenshot%202025-09-24%20at%2011.58.24.png) 5. **Select Store Credit Amount** and add in the desired amount  ![Screenshot 2025-09-24 at 12.00.46](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-09-24%20at%2012.00.46.png?width=253&height=34&name=Screenshot%202025-09-24%20at%2012.00.46.png) 6. **Select Increase** to apply the credit ![Screenshot 2025-09-24 at 12.03.46](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-09-24%20at%2012.03.46.png?width=246&height=137&name=Screenshot%202025-09-24%20at%2012.03.46.png) 7. Once done you'll see the credit applied  ![Screenshot 2025-09-24 at 12.06.01](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-09-24%20at%2012.06.01.png?width=217&height=105&name=Screenshot%202025-09-24%20at%2012.06.01.png) **To deduct credit**, follow the same steps butselect **Decrease** instead.   - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.