Account Transferring Process

Steps to follow during the process of transferring over your account to your new owner!

This feature is available with all subscription plans:

• Standard
• Pro 
• Expert

Part 1

This step needs to be completed by the current account owner.

1. Add the new owner to your City Hive account
2. Begin on the Settings section of the dashboard and click on users
3. Click on (+) at the top right of the screen to create a new user
4. Enter the email of the new account owner and set the role to "Admin"
   1. If this user should be associated to all locations, check the Associate User to all Merchants option
5. Click on the Help section then "Submit a Ticket"
   1. Request the team to transfer your account ownership to {email}
      

Please allow a few days for your Customer Success manager to reach out before proceeding to part 2.In the meantime, we recommend reaching out to your domain provider and transferring ownership for your store's URL and your Apple Developer account if you have an app. 

Part 2

This step is completed by the new owner to edit banking and Business information. 

1. Begin on the Settings section of the dashboard, click on Payment Info. 
2. Click on the pencil next to Disbursement Info
3. Begin inputting your information as the page should appear like so
4. Click on the check mark next to Disbursement Info
5. To save all of your changes, enter your password to your City Hive account and click "Submit"

Part 3

Remove previous owner access. This step is completed by the new owner. 

1. Begin on the settings section of your dashboard and click on Users
2. Select the user that you'd like to remove
3. Click on Delete User under 'User Actions' on the top right of your screen