--- title: "Station Assignment Error \"No Longer Active\"" description: "Station Assignment Error \"No Longer Active\"" --- [Skip to content](https://support.cityhive.net/station-assignment-no-longer-active#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en) 3. [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) # Station Assignment Error "No Longer Active" # [Resolving 'Station Assignment No Longer Active' Error in CityHive](https://app.guidde.com/playbooks/1fwtB7zqntLx5BDCj5aZpM) This guide provides essential steps to resolve a common pricing error in CityHive. We will walk through recognizing the issue and applying a simple fix to ensure smooth transactions. ### 1. Overview of the Error and Solution We'll begin with an overview of this issue. You'll learn to identify the specific error message that appears in the cart, indicating a problem with pricing. We'll then explain why this error occurs, primarily due to a station remaining open for an extended period. Finally, we'll outline the straightforward solution: closing and then reopening the station to reactivate its assignment. ![Overview of the Error and Solution](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F1fwtB7zqntLx5BDCj5aZpM%2FtCE4QZ3M845PKrqSNYXrcc_doc.png?alt=media&token=bf5cb95e-2b58-42d0-8a7f-46f6d01be98c) ### 2. Recognize the Error To recognize this error, observe the cart displaying "Waiting for pricing..." instead of a total. A critical red error message will appear above the Pay button, stating, "Can't calculate the total price: The station assignment is no longer active." Additionally, the Pay button will show "Pay $0.00," preventing the sale from being completed. This situation typically arises when a station has been continuously open for over one day. ![Recognize the Error](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F1fwtB7zqntLx5BDCj5aZpM%2FskAXHq8FD5NGURSaQnZ35v_doc.png?alt=media&token=c5ea2208-43a3-45fb-abd9-70d24ce59c8f) ### 3. Close Station The first step in resolving this issue is to select "Close Station." This action is crucial because it effectively terminates the current station assignment that has become inactive. By closing the station, you clear the expired session, preparing the system for a fresh start and allowing you to proceed with a new, active assignment. ![Close Station](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F1fwtB7zqntLx5BDCj5aZpM%2Fs2BTtvp36Aza9RmLqJsmS3_doc.png?alt=media&token=fcacfd52-e212-4e6d-9b6b-fa7d8653b9f1) ### 4. Open Station After closing the station, the next step is to select "Open Station." This initiates a brand new station assignment, which is essential for the system to function correctly. Once the station is reopened, the cart will be able to calculate the total price accurately again, allowing you to complete sales without further interruption. ![Open Station](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F1fwtB7zqntLx5BDCj5aZpM%2F7eZRnYZ6vPeLSapRe69Gt5_doc.png?alt=media&token=9fd4b121-b6d6-4750-ab03-065bae4335f2) ### 5. Recap of Solution Steps To recap, the process involves three key steps. First, spot the error, which is indicated by "The station assignment is no longer active" and a "Pay $0.00" display. Second, close the station to end the expired assignment. Third, open the station to start a fresh assignment and continue your sale. Remember, if a station remains open for over one day, this error will likely occur, and closing and reopening the station is the solution. ![Recap of Solution Steps](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F1fwtB7zqntLx5BDCj5aZpM%2F8u7rUBhZqsL139JdAcnivD_doc.png?alt=media&token=ccd3fc86-e024-4252-8c38-7f6a70b728dd) [Powered by **guidde**](https://www.guidde.com)   - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.