--- title: Receipt Printer Pairing Errors (POS) description: Receipt Printer Pairing Errors (POS) --- [Skip to content](https://support.cityhive.net/receipt-printer-pairing-errors-pos#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en) 3. [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) # Receipt Printer Pairing Errors (POS) # [Troubleshooting CityHive Printer Pairing Errors](https://app.guidde.com/playbooks/q8YNkrWzhcqujH7FprQm3L) This session provides essential guidance on troubleshooting common printer pairing errors within the CityHive POS system. We will cover how to identify these issues and the steps to resolve them efficiently with remote support. ### 1. Overview of Printer Pairing When a new sale begins at a register, CityHive automatically attempts to pair with the station's receipt printer. If this pairing doesn't complete successfully, the register won't print receipts. We'll outline the three key stages: the initial pairing prompt, recognizing a pairing error, and how to engage remote support for a swift resolution. ![Overview of Printer Pairing](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2Fq8YNkrWzhcqujH7FprQm3L%2FetN7ZKgZf9ogsZ4Wt2p4Jo_doc.png?alt=media&token=6d7aac60-9651-449b-937e-458e9d81cc3e) ### 2. The Pairing Prompt Appears The printer pairing prompt typically appears when you initiate a transaction. It also shows up if you click 'Print' on an active or completed sale from the left sidebar. A browser dialog will display, indicating that 'merchants.cityhive.net wants to connect' and listing the detected printer, such as 'TM-T20IV-SP'. To proceed, simply select 'Connect' to pair the printer with your station. ![The Pairing Prompt Appears](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2Fq8YNkrWzhcqujH7FprQm3L%2FbYyjqviRc9Gd2Q4xzRmD6K_doc.png?alt=media&token=bcfa15e8-9ca1-4bd9-8544-7c1b95ae6a48) ### 3. Pairing Fails: The Error Banner If the printer pairing is unsuccessful, the system will revert to the Order Summary screen. A prominent red banner will appear at the top of the Order Summary, clearly stating 'Failed to pair printer'. While you can still ring up items and process sales, it's important to note that receipts will not print until the printer is successfully re-paired. ![Pairing Fails: The Error Banner](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2Fq8YNkrWzhcqujH7FprQm3L%2FtkWAoWqJLKUsiAPhzBRCJR_doc.png?alt=media&token=d45022ca-78f7-4c1e-9881-27da2e8a2050) ### 4. Resolve It With Remote Support To resolve a printer pairing error, remote support is available. First, download TeamViewer using the link provided by CityHive Support, which allows a technician to view your station remotely. Once installed, TeamViewer generates a unique session ID; share this ID with CityHive Support. Finally, a support technician will connect remotely and re-pair the printer to your station, restoring full functionality. Full instructions and the TeamViewer download link are available at support.cityhive.net. ![Resolve It With Remote Support](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2Fq8YNkrWzhcqujH7FprQm3L%2F5tFtd6u7CEDHYpQFXHYWN8_doc.png?alt=media&token=ab63e832-67b8-4e00-92b0-90cb8ac38790) ### 5. Recap: Printer Pairing Errors In summary, a pairing prompt appears when starting a transaction or printing a sale. If pairing fails, a red error banner indicates receipts won't print. Remote support can resolve this by using TeamViewer to reconnect the printer. ![Recap: Printer Pairing Errors](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2Fq8YNkrWzhcqujH7FprQm3L%2Fv7UDceFRS47ru2ZPXg5yrL_doc.png?alt=media&token=a7e23d72-34f3-4386-8002-fae04cbf0432) [Powered by **guidde**](https://www.guidde.com)   - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.