Payments & Billing
City Hive Billing
City Hive invoices are generated on a monthly basis and emailed to your users that are opted into billing emails. All City Hive invoices can also be accessed by visiting your City Hive Dashboard > Settings > Billing. In the Billing section of the ...
Transaction Reports & Bank Reconciliation
Overview This article summarizes the order approval through bank deposit flow and how you can use the transaction report within your dashboard to reconcile bank disbursements. When an order is approved, we immediately send it for settlement to ...
Protect Against Credit Card Fraud
City Hive is working very hard to identify fraudulent behavior on the platform and prevent it ahead of time. Our effort should not be perceived as an alternative to the Merchant's effort but as augmenting it. When we know a transaction is Fraud we'll ...
Disputing a Chargeback - When and How?
Please find an overview of chargebacks here. Details regarding disputing a chargeback and recommended evidence are outlined below. Once a customer files a chargeback, you will be instantly notified about the chargeback via email. Once that happens, ...
Chargeback Overview
Chargebacks occur when a customer issues a chargeback with their bank. A pre-arbitration "pre-arb" occurs when a disputed chargeback is won and challenged for a second time by the customer. Any chargeback or pre-arbitration results in an immediate ...
How to add or update payment information
All accounts must maintain valid payment information to order marketing materials, process refunds, and pay monthly invoices. Please follow the steps below to add or update your payment information. 1. In your dashboard, head over to the Banking ...
Transaction Status Review
Credit card transactions have several steps before entering the final stage of being disbursed to your account. Learn about each stage below and when you can expect the funds to appear in your bank. Determine which stage of the order life cycle your ...