Payments & Billing
Reconcile Bank Disbursements
Disbursements are sent to your bank once a business day at 6PM EST. If an order is accepted before that time then the order will be disbursed the next business day. If an order is accepted after 6PM EST, then it will be sent to your bank in 2 ...
Protect Against Credit Card Fraud
City Hive is working very hard to identify fraudulent behavior on the platform and prevent it ahead of time. Our effort should not be perceived as an alternative to the Merchant's effort but as augmenting it. When we know a transaction is Fraud we'll ...
Disputing a Chargeback - When and How?
Please find an overview of chargebacks here. Details regarding disputing a chargeback and recommended evidence are outlined below. Once a customer files a chargeback, you will be instantly notified about the chargeback via email. Once that happens, ...
Chargeback Overview
Chargebacks occur when a customer issues a chargeback with their bank. A pre-arbitration "pre-arb" occurs when a disputed chargeback is won and challenged for a second time by the customer. Any chargeback or pre-arbitration results in an immediate ...
How to add/change my payment information
It's important to maintain up to date payment information in our system so that you can order marketing material, refund a purchase and cover chargebacks. Here's how to change your details to a new card. 1. Open the Settings tab on the bottom left ...
Transaction Status Review
Credit card transactions have several steps before entering the final stage of being disbursed to your account. Learn about each stage below and when you can expect the funds to appear in your bank. Determine which stage of the order life cycle your ...