Customer Engagement & Notifications
Auto-Pilot
Auto-Pilot increases engagement with customers by automatically triggering emails, push, or text notifications based on specific user actions. To set up Auto-Pilots navigate over to your merchant dashboard and select the airplane icon as shown below ...
SMS Marketing
First off, what is it? SMS marketing is intended to send out specials, coupons, promotions, alerts, and more via highly targeted, permission-based, opt-in text messages. At City Hive, we integrated one of the industry's leading SMS marketing services ...
Upload an Email List
Uploading an email list from popular platforms like Mailchimp and Constant Contact can save you a ton of time by eliminating the need to sync emails from multiple different sources. In addition, with our powerful inventory and events integration ...
Implement a Loyalty Program
City Hive offers flexible loyalty and rewards capabilities that work across all commerce channels. Integrated with your POS, eCommerce and mobile app, the loyalty program operates automatically based on shopper’s transactions both in-store and ...
Notify Customers of Rewards
Engage with your customers from the point of sign up and through earning and redemption with City Hive's automation tools. Follow the steps below to setup standard practices of keeping customers up to date with your incentives. ➡️ Head to the ...
Download and Print Materials
Purchasing and creating print material is a great way to market your business and build credibility amongst your customers. We offer a number of different print material options, listed below and you will be able to find these options in your ...
Segment and Target Customers
Segmentation and targeting are powerful tools that can help you increase sales by 30% or more. City Hive allows you to identify a target market either geographically, or by other characteristic and build a specific offer targeted only for them. Such ...
Create an Email Campaign
Sending an email is a great way to engage with both new and old customers. Email Campaigns can easily allow you to reach all of your customers with just the touch of a button. City Hive provides a powerful yet easy to use Email Campaign tool. Our ...
Send a Push or SMS Notification
Send customers a direct message to their mobile devices about a promo or special event via push notification or sms. ➡️ Head to your Campaigns Page On the right side of the page, select the notification you'd like to send: Please note: Each SMS ...
Text Customers a Link to Your App
Getting customers to download your app is as easy as sending a text. You can send the message when a customer is in the store checking out or after you make a delivery to someone you'd like to order directly from your app. ➡️ Head to Your City Hive ...