Additional Resources
Associate Specific Delivery Drivers to Orders
There are two options for tracking which deliveries each specific driver of the store is fulfilling. Option 1: Enter the drivers name on the order within the full details of the order page. This will allow you to export the transaction report with ...
Generate a Tip Report
➡️ Go to the Overview Section of your Dashboard Click on the reports button on the left side of your screen Select the dates that you’d like to pull the report for Click "Get Report" From there you will see a column for "Tip Amount" that you can ...
Expiring Apple Certificates
Merchants who have launched a mobile app will periodically receive an email from Apple notifying them that one of the following certificates will no longer be valid in 30 days. Apple Push Notification Service Certificate- You can no longer send push ...
Reauthorize Card
You can now reauthorize an order through the dashboard! Seeing this error pop up when attempting to approve an order can come with multiple reasons as to why a payment may need to be re-settled. To reprocess the order simply head to the "Billing ...
Block an Account from Ordering
Prevent customers from ordering on your app & website in rare cases where you believe they could be using fraudulent information, have mistreated your staff, or are unable to drink responsibly. Once an account has been blacklisted, the customer will ...
Verify Credit Card Account Access
Protect your business from chargebacks by sending a small deposit between $.01.-$.99 to a customer's account who's been flagged as suspicious. Once verified within the City Hive platform, you can feel more confident that the credit card is not being ...
What Does It Mean to Be "Connected"?
“Connected” is a City Hive initiative to bring together all members of the three-tiered system. By getting Connected, we build a stronger ecosystem for retailers, suppliers, and distributors alike. What does it mean to be a Connected supplier? ...
Merchant Referral Program
Coming Soon
Creating a Ticket
If you need to get in contact with us feel free to submit a ticket through the merchant dashboard explaining the issue or request that you need! On your Merchant Dashboard on the bottom left hand corner you should see a "?" as shown in the image ...
Holiday Hours
Holiday Hours Maybe you're opening and closing the store early or staying open late for the upcoming holiday. Either way, you'll want to let your Mobile App and Website customers know so that they can play their upcoming purchases. Here's how to add ...
Join the City Hive Support Portal
City Hive Support uses tickets to keep your feedback all in one spot. When you submit a request to support@cityhive.net, it creates a ticket so we can loop in the correct department to get you a resolution as quickly as possible. To set up your ...
Providing Customer Support Through "Leave A Message"
Whether it be a quick product question or help troubleshooting, City Hive's "Leave A Message" customer support feature saves you money and time by keeping all of your interactions with your customers centralized, organized, and easily accessible. It ...
DoorDash & Postmates Appeal Process
If you’re having trouble, such as a driver misconduct issue or products not being returned after a failed delivery, we can submit an appeal to Postmates on your store’s behalf. In order to be able to submit your appeal, it must be sent within 24 ...
Approve Apple's Terms of Service
A few times each year Apple will release new terms of service to host an app on their app store. Our developers read through and ensure that we keep your app up to date with any new security policies required and need you to approve the terms so we ...
Images Formats - Restrictions and Recommendations
Website Category Tiles Mobile view: square, 500*500 px JPG/PNG up to 1MB Desktop view: horizontal rectangle, 1000*430 px JPG/PNG up to 1MB App Category Tiles Best Size: 600*757px JPG/PNG up to 1MB Learn more about how to customize your mobile app ...
Migrate Your Apple App
Apple updated their terms of service to no longer allow a third party developer to release a mobile app on behalf of another organization. Therefore, in order to get your Apple app up to date, you will need to apply to their developer program so we ...