---
title: Upload a Promo Banner & Hero Image 
description: Promo Banners allow you to display new inventory, push old inventory, apply a coupon and more.
---

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# Upload a Promo Banner & Hero Image 

## Promo banners and hero images let you spotlight new inventory, move older stock, apply coupons, and more. Start driving traffic to your key products by creating a banner or image today.

 We suggest using sites such as [Canva](https://www.canva.com) to create your banners and images. 

1. **[Begin on your Marketing section of the dashboard under Banners](https://merchants.cityhive.net/#!/ffffff/notification_center/promo_banners?showSideMenu=true)  **
2. **At the top right above the search bar, select the option  ![Screenshot 2026-06-04 at 9.30.36 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.30.36%20AM.png?width=177&height=35&name=Screenshot%202026-06-04%20at%209.30.36%20AM.png)**

    
3. **Is it enabled?** - This acts as an "on and off" button 
   
   ![Screenshot 2026-06-04 at 9.32.25 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.32.25%20AM.png?width=282&height=81&name=Screenshot%202026-06-04%20at%209.32.25%20AM.png)
4. **Set the priority** - Only needed if there is more than one banner or image activated. The higher the number the higher the priority (0-999). (Ex: 10 is prioritized over 3)  
   ![Screenshot 2026-06-04 at 9.33.41 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.33.41%20AM.png?width=323&height=78&name=Screenshot%202026-06-04%20at%209.33.41%20AM.png)
5. **Describe this promotional banner** - This is for internal use only and will not be visible to customers![Screenshot 2026-06-04 at 9.34.06 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.34.06%20AM.png?width=196&height=118&name=Screenshot%202026-06-04%20at%209.34.06%20AM.png)
6. **Add an app image** - This is the image that will show up on the app/website  
   ![Screenshot 2026-06-04 at 9.35.27 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.35.27%20AM.png?width=613&height=117&name=Screenshot%202026-06-04%20at%209.35.27%20AM.png)          
7. **Add a desktop image** - Similar to the App, please **follow the** [**guidelines**](https://support.cityhive.net/portal/en/kb/articles/rec?hsLang=en#Product_GroupsBanners) for the best looking picture  
   Best Size: 
   
   App:  1600\*530 px Horizontal, JPG/PNG/GIF, up to 1MB (Facebook Cover on Canva)
   
   Web:  1600\*400px Horizontal, JPG/PNG/GIF, up to 1MB (LinkedIn Banner on Canva)  
   ![Screenshot 2026-06-04 at 9.36.08 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.36.08%20AM.png?width=670&height=129&name=Screenshot%202026-06-04%20at%209.36.08%20AM.png)
8. **Add Banner Products** - This is what triggers the promo banner to show up (if the screen contains a specific rum bottle, the banner shows) For a better understanding of how to use the parameters, please refer to our **[article here](https://support.cityhive.net/how-to-utilize-parameters?hsLang=en)** 
   
     1. **Ex: Name Contains Absolut to only apply Absolut bottles to the Banner  
        ![Screenshot 2026-06-04 at 9.38.58 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.38.58%20AM.png?width=531&height=302&name=Screenshot%202026-06-04%20at%209.38.58%20AM.png)**
9. **Add Action** - This is what action occurs when the banner is clicked ![Screenshot 2026-06-04 at 9.42.25 AM-1](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.42.25%20AM-1.png?width=145&height=34&name=Screenshot%202026-06-04%20at%209.42.25%20AM-1.png)   
   For a better understanding of how to use the actions, you may refer to our **[article here](https://support.cityhive.net/page-actions?hsLang=en)**
   
     1. Ex**:** Display Products containing the text 'Absolut'
     2. **When using the Open URL Action, you must use the full link including https:// or http:// **
10. **Add Time** - This will ensure the banner is activated during this time
    
    ![Screenshot 2026-06-04 at 9.45.29 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.45.29%20AM.png?width=426&height=111&name=Screenshot%202026-06-04%20at%209.45.29%20AM.png)
11. **Customer Filters** - This will apply to specific customers
    
    ![Screenshot 2026-09-08 at 5.41.52 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.41.52%20PM.png?width=152&height=99&name=Screenshot%202026-09-08%20at%205.41.52%20PM.png)  ![Screenshot 2026-09-08 at 5.42.00 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.42.00%20PM.png?width=129&height=173&name=Screenshot%202026-09-08%20at%205.42.00%20PM.png)
12. Once done **click Save at the top right ![Screenshot 2026-06-04 at 9.46.10 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.46.10%20AM.png?width=68&height=33&name=Screenshot%202026-06-04%20at%209.46.10%20AM.png)**
    
     

Banners show up automatically in the product results page as well, between the product row cards (If the change is not seen automatically, use the cacheless URL to view the banner)

![Screenshot 2026-06-04 at 9.48.40 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.48.40%20AM.png?width=369&height=455&name=Screenshot%202026-06-04%20at%209.48.40%20AM.png)

**Sample Version of Banner: ** ![67446be3c8a9f528ef3c9663](https://support.cityhive.net/hs-fs/hubfs/67446be3c8a9f528ef3c9663.webp?width=554&height=139&name=67446be3c8a9f528ef3c9663.webp)

#### [Hero Image ](https://support.cityhive.net/portal/en/kb/articles/upload-a-promo-banner-and-hero#hero-image)

Setup follows the same flow as Promo Banners, with a few differences 

1. **[Begin on your Marketing section of the dashboard under Banners](https://merchants.cityhive.net/#!/ffffff/notification_center/promo_banners?showSideMenu=true)  **
2.  **Select the Hero Image icon ![Screenshot 2026-09-08 at 5.46.02 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.46.02%20PM.png?width=29&height=28&name=Screenshot%202026-09-08%20at%205.46.02%20PM.png)**
3. **Enable the image  
   ![Screenshot 2026-09-08 at 5.46.54 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.46.54%20PM.png?width=313&height=84&name=Screenshot%202026-09-08%20at%205.46.54%20PM.png)**
4. **Set the priority  
   ![Screenshot 2026-06-04 at 9.33.41 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.33.41%20AM.png?width=323&height=78&name=Screenshot%202026-06-04%20at%209.33.41%20AM.png)**
5. **Add an app/website image  
   ![Screenshot 2026-09-08 at 5.48.29 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.48.29%20PM.png?width=485&height=200&name=Screenshot%202026-09-08%20at%205.48.29%20PM.png)**
6. **Describe the image** - This is for internal use only and will not be visible to customers   
   ![Screenshot 2026-09-08 at 4.54.14 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%204.54.14%20PM.png?width=224&height=114&name=Screenshot%202026-09-08%20at%204.54.14%20PM.png)
7. **Add Hero Image Products -** This is what triggers the image to show up. For a better understanding of how to use the parameters, please refer to our **[article here](https://support.cityhive.net/how-to-utilize-parameters?hsLang=en)**  ![Screenshot 2026-09-08 at 5.03.42 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.03.42%20PM.png?width=475&height=296&name=Screenshot%202026-09-08%20at%205.03.42%20PM.png)
8. **Apply an action -** For a better understanding of how to use the actions, you may refer to our **[article here](https://support.cityhive.net/page-actions?hsLang=en)**
9. **Add a time -** This will ensure the hero image will be active during this time  
   **![Screenshot 2026-09-08 at 5.50.36 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.50.36%20PM.png?width=475&height=143&name=Screenshot%202026-09-08%20at%205.50.36%20PM.png)**
10. **Add Customer Filters -** This will apply to specific customers  
    ![Screenshot 2026-09-08 at 5.41.52 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.41.52%20PM.png?width=174&height=113&name=Screenshot%202026-09-08%20at%205.41.52%20PM.png) ![Screenshot 2026-09-08 at 5.42.00 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-09-08%20at%205.42.00%20PM.png?width=134&height=179&name=Screenshot%202026-09-08%20at%205.42.00%20PM.png)
11. Once done **click Save at the top right ** ![Screenshot 2026-06-04 at 9.46.10 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-06-04%20at%209.46.10%20AM.png?width=68&height=33&name=Screenshot%202026-06-04%20at%209.46.10%20AM.png)

 

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