Reauthorize Card

Reauthorize Card

You can now reauthorize an order through the dashboard! 



Seeing this error pop up when attempting to approve an order can come with multiple reasons as to why a payment may need to be re-settled.



To reprocess the order simply head to the "Billing Information" section of the order under the customer's details and simply hit "Reauthorize". 

After clicking on the button the order should be able to refresh so it can be approved. 

If for any reason the order will not process after clicking the "Reauthorize" button please reach out to the customer to verify with their bank that the transaction will be able to go through. 






    • Related Articles

    • Protect Against Credit Card Fraud

      City Hive is working very hard to identify fraudulent behavior on the platform and prevent it ahead of time. Our effort should not be perceived as an alternative to the Merchant's effort but as augmenting it. When we know a transaction is Fraud we'll ...
    • Verify Credit Card Account Access

      Protect your business from chargebacks by sending a small deposit between $.01.-$.99 to a customer's account who's been flagged as suspicious. Once verified within the City Hive platform, you can feel confident that the credit card is not being used ...
    • How to Prevent Additional Credit Card Fees

      It is common to have a customer grab a last minute item to add to their transaction in store, so naturally the same thing can happen online. Follow the tips below to ensure you avoid additional processing fees: When is an additional fee incurred? ...
    • Digital Gift Cards

      Digital Gift Cards: Gift Cards are super useful during the holiday season and are all available online to purchase. Within the order section your staff can now view available gift cards and see the customers that have specific gift cards associated ...
    • How to add or update payment information

      All accounts must maintain valid payment information to order marketing materials, process refunds, and pay monthly invoices. Please follow the steps below to add or update your payment information. 1. In your dashboard, head over to the Banking ...