--- title: Activate Fraud Protection description: Fraud protection can give you peace of mind so you don't have to worry as much about the financial consequences of fraud. In turn, this allows you to concentrate on providing great customer service and growing your business. --- [Skip to content](https://support.cityhive.net/portal/en/kb/articles/fraud-protection#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en) # Activate Fraud Protection ## Fraud protection can give you peace of mind so you don't have to worry as much about the financial consequences of fraud. In turn, this allows you to concentrate on providing great customer service and growing your business. City Hive offers Advanced Fraud Protection to safeguard your business from fraudulent chargebacks, including those resulting from stolen account or card information. The service costs an additional 1% on all transactions and can be activated for your store(s) by following the steps below: 1. **[Begin on the Fraud Protection Add-On page](https://merchants.cityhive.net/#!/fffffff/addons/62f3a183b9fc88257bc64f7b)** 2. **Read the terms and conditions** on the right side of the page 3. **Check the box** to acknowledge you have read and agree to the terms and conditions![](https://support.cityhive.net/hs-fs/hubfs/Screen%20Shot%202023-02-27%20at%203-12-49%20PM-png.png?width=437&height=40&name=Screen%20Shot%202023-02-27%20at%203-12-49%20PM-png.png) 4. Scroll to the top of the page and **click activate** ![](https://support.cityhive.net/hs-fs/hubfs/Screen%20Shot%202023-02-27%20at%203-13-58%20PM-png-1.png?width=90&height=43&name=Screen%20Shot%202023-02-27%20at%203-13-58%20PM-png-1.png)  Upon completion of the above steps, all newly processed transactions will undergo analysis utilizing the additional fraud tools. 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