---
title: How to Activate Shipping using Smart Shipper
description: An easy-to-use setup for shipping to 46 states.
---

[Skip to content](https://support.cityhive.net/ch-smart-shipper#main-content)

[Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en)

![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png)

Open main navigation

Close main navigation

- [Contact Us](https://support.cityhive.net/kb-tickets/new)
- [Customer portal](https://support.cityhive.net/tickets-view)

 We're here to help!

- There are no suggestions because the search field is empty.

1. [City Hive Support](https://support.cityhive.net/?hsLang=en)
2. [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en)
3. [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping)

# How to Activate Shipping using Smart Shipper

## An easy-to-use setup for shipping to 46 states.

#### Smart Shipper offers the option to ship the following categories to these states:

**Wine:** Available in all states except Michigan,  Arkansas, Mississippi, and Utah.  
**Beer:** Available in all states except Alabama, Arkansas, Hawaii, Mississippi, Michigan and Utah.  
**Spirits & Alternative Beverages:** Available in all states except Alabama, Arkansas, Louisiana, Maine, Mississippi, Michigan, Montana, South Dakota, Utah, Vermont, West Virginia, and Wyoming.

**Michigan, Arkansas, Mississippi and Utah is not supported for shipping across all categories.**

#### [Set-Up Process](https://support.cityhive.net/ch-smart-shipper#setup)

1. **[Begin on the Add-Ons & Plugins section](https://merchants.cityhive.net/#!/ffff/addons/670ed0161662a725a36073f5)** in your dashboard
2. **Review and agree to the terms and conditions** for Smart Shipper
3. **Click Activate** to enable the feature

**Once your request is processed, Smart Shipper will be activated within a few business days. Existing state configurations will remain unchanged. You’ll receive a confirmation email once the setup is complete.**

#### [Manage and View State Settings](https://support.cityhive.net/ch-smart-shipper#managestates)

Once Smart Shipper is activated, follow these steps to manage your state-specific settings:

1. **[Navigate to the Shipping section](https://merchants.cityhive.net/#!/fffff/shipping)** of your dashboard
2. **Click on  CITYHIVESMARTSHIPPER ![Screenshot 2024-10-02 at 16 copy](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-10-02%20at%2016%20copy.png?width=196&height=24&name=Screenshot%202024-10-02%20at%2016%20copy.png)**

This section will allow you to:

1. **Edit the minimum base shipping price:** Click "View/Edit All" under Shipping Locations![Screenshot 2024-10-02 at 16.52.45](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-10-02%20at%2016.52.45.png?width=102&height=27&name=Screenshot%202024-10-02%20at%2016.52.45.png)
2. **Update specific states:** Click the pencil icon under Actions for the state you want to modify![Screenshot 2024-08-15 at 18.48.45](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-08-15%20at%2018.48.45.png?width=30&height=23&name=Screenshot%202024-08-15%20at%2018.48.45.png)![Screenshot 2024-10-02 at 17.04.51](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-10-02%20at%2017.04.51.png?width=480&height=303&name=Screenshot%202024-10-02%20at%2017.04.51.png)

#### [Generating Labels ](https://support.cityhive.net/ch-smart-shipper#generatelabels)

 Generating labels for the order will be the same as for any other shipping order! 

1. **Once the order has been approved**, click into the order to view the full page
2. At the top right, you'll see the option to create the label ![Screenshot 2024-10-02 at 17.51.11](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-10-02%20at%2017.51.11.png?width=353&height=34&name=Screenshot%202024-10-02%20at%2017.51.11.png)
3. After clicking on the button, you'll see the generated label appear on the **right side of the order page under** **Shipping Information  
   ![Screenshot 2024-10-02 at 17.57.59](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202024-10-02%20at%2017.57.59.png?width=355&height=80&name=Screenshot%202024-10-02%20at%2017.57.59.png)**

#### [Return Labels](https://support.cityhive.net/ch-smart-shipper#return-labels)

To generate a return label, go to the order’s **Shipping Details section** and **click ‘Create Return Label.’** From there, **select the items (and quantities) you want to return**, and you’ll be able to create a ground shipping label using some of the original boxes.  
  
**![Screenshot 2025-05-30 at 11.24.30](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202025-05-30%20at%2011.24.30.png?width=315&height=116&name=Screenshot%202025-05-30%20at%2011.24.30.png)**

 

#### [Multiple Labels](https://support.cityhive.net/ch-smart-shipper#multiplelabels)

1. **Select the pencil icon** next to the shipping carrier package details for the order ![Screenshot 2026-01-22 at 5.55.04 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-22%20at%205.55.04%20PM.png?width=36&height=34&name=Screenshot%202026-01-22%20at%205.55.04%20PM.png)
2. **Add a new box then drag a****nd drop** the desired quantity into the second box

   <iframe src="https://share.zight.com/9Zun6JxA?embed=true" width="360" height="270" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowtransparency="true" allowfullscreen="true"></iframe>

   **Repeat the same steps if you need to add additional boxes.**
3. **C****lick Validate at the bottom** and **confirm the updated pricing**  
   ![Screenshot 2026-01-22 at 6.13.22 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-22%20at%206.13.22%20PM.png?width=589&height=116&name=Screenshot%202026-01-22%20at%206.13.22%20PM.png)
4. Once validated, the additional shipping label(s) will appear  
   **![Screenshot 2026-01-22 at 6.21.53 PM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-22%20at%206.21.53%20PM.png?width=421&height=92&name=Screenshot%202026-01-22%20at%206.21.53%20PM.png)**

#### [Packing and Completing Shipping Orders](https://support.cityhive.net/ch-smart-shipper#packingshipping)

**Printer Requirements -** To print shipping labels, you’ll need a label printer capable of printing PDF or ZPL image/files.

**Packing Orders -** Ensure your packages are packed securely by following the [FedEx packing guidelines](https://www.fedex.com/en-us/shipping/alcohol/resources.html).

**Shipping Options**

- **Drop-Off**: Bring your packages to the nearest UPS or FedEx store
- **Pickup**: Schedule package pickups directly from the shipping service’s website for convenience, especially for frequent shipments

#### [Billing Information](https://support.cityhive.net/ch-smart-shipper#billinginfo)

Shipping costs for each generated label, including any return labels used, will be added to your monthly invoice. If you have questions about the charges, you can:

- [Review your invoice](https://merchants.cityhive.net/#!/ffffff/settings/billing/invoices)
- [Schedule a call with your account manager for further assistance](https://merchants.cityhive.net/#!/ffffff/?city-hive-help-menu)

- [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content)

    - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account)
    - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings)
    - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app)
    - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations)
- [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content)

    - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping)
    - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization)
    - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards)
- [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content)

    - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos)
    - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync)
    - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information)
    - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management)
- [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content)

    - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages)
    - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design)
    - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization)
- [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content)

    - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions)
- [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content)

    - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club)
- [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content)

    - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing)
    - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management)
- [Autopilot](https://support.cityhive.net/autopilot?hsLang=en)
- [Events](https://support.cityhive.net/events?hsLang=en)
- [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en)
- [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content)

    - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions)
    - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments)
    - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements)
    - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks)
- [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content)

    - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics)
    - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads)
- [FAQs](https://support.cityhive.net/faqs?hsLang=en)

[![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net)

City Hive Help Center

Copyright © 2026, City Hive, Inc.