Shipping
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      1. City Hive Support
      2. Managing Orders
      3. Shipping

      Smart Shipper

      Take advantage of better rates and a simplified shipping setup for all approved states! Use this feature to optimize your shipping processes and enhance efficiency with just a click!

      This feature is available with all subscription plans: 
      • Standard
      • Pro
      • Expert 

      Popular Uses: 

      • Automatically expands the reach of every location.
      • Simplifies the shipping process with a straightforward setup, reducing the time and effort needed for order management.
      • Better-negotiated shipping rates that can lower your overall shipping costs.

      Set Up Process

      1. Begin on your Shipping section of the dashboard
      2. Click (+) on the top right Screenshot 2024-07-31 at 11.50.23
      3. Scroll to the bottom to find the Smart Shipper and toggle the option onScreenshot 2024-10-02 at 15.53.33

        If the toggle doesn’t automatically turn on, please contact us by submitting a ticket to support@cityhive.net requesting assistance with the setup! 

      4.  Toggling the Smart Shipper will automatically send a request to our team. You will be notified when the process begins and update you once it's completed! 

        The setup process typically takes around 1-2 business days on average.

      Manage and View State Settings

      1. After receiving confirmation of completion,  head over to the Shipping section of your dashboard to view the Smart Shipper and click on the text  
        Screenshot 2024-10-02 at 16.40.27
      2. This section will be configured to match the setup of your current carrier of choice which will allow you to edit and set the minimum  base price for shipping by clicking "View/Edit All" under your Shipping Locations Screenshot 2024-10-02 at 16.52.45
      3.  To update any desired states, simply click the pencil icon under Actions to get started Screenshot 2024-08-15 at 18.48.45
      4. A pop-up will appear for you to make changes to the state. Once you've made your updates, simply click "Save"
        Screenshot 2024-10-02 at 17.04.51

      Generating Labels 

       Generating labels for the order will be the same as for any other shipping order! 
      1. Once the order has been approved, click into the order to view the full page
      2. At the top right, you'll see the option to create the label Screenshot 2024-10-02 at 17.51.11
      3. After clicking on the button, you'll see the generated label appear on the right side of the order page under Shipping Information
        Screenshot 2024-10-02 at 17.57.59

      You will be billed for the shipping costs of each order, which will appear on your monthly invoice.

      If you have any questions about the charges, you can review your invoice or schedule a call to discuss further with your account manager.