--- title: Process a Cash Sale at the Register (POS) description: Process a Cash Sale at the Register (POS) --- [Skip to content](https://support.cityhive.net/c#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en) 3. [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) # Process a Cash Sale at the Register (POS) # [How to Process a Cash Sale at the Register](https://app.guidde.com/playbooks/3GfFkDeM4VHHgCSu2jm9GJ) This training provides essential information on processing cash sales efficiently and accurately. We will review key steps from building a customer's cart to finalizing the transaction and providing change. ### 1. Overview of a Cash Transaction Let's begin with an overview of the entire cash transaction process. This guide will walk you through each stage, starting with adding items to the customer's cart and concluding with printing the receipt. The six key steps include building the cart, opening payment, choosing cash, entering the amount, confirming change, and finally, finishing up the sale. ![Overview of a Cash Transaction](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F3GfFkDeM4VHHgCSu2jm9GJ%2Fbbkeb1gnrykANTGgmTVEFV_doc.png?alt=media&token=24bb40ec-0972-4ad7-997d-ca66c08b3957) ### 2. Building the Cart The first step in any transaction is to build the cart. You'll scan or search for each product the customer intends to purchase. As items are added, they will automatically appear in the Cart Items list, where you can manage quantities and view pricing. Simultaneously, the Order Summary panel on the right side of the screen will update in real-time, reflecting the subtotal, tax, any convenience fees, and the grand total as items are added or removed. ![Building the Cart](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F3GfFkDeM4VHHgCSu2jm9GJ%2FieoVxC6QmxTHkHijh4WeG6_doc.png?alt=media&token=5b825b03-813b-401a-b826-48b885d14188) ### 3. Opening Payment and Choosing Cash Once all items are in the cart and the order is ready, tap the 'Pay' button to open the Collect Payment window. This action initiates the payment collection process. For this specific walkthrough, we will select 'Cash' as the payment method to proceed. Remember, the order total is always prominently displayed at the top of the Collect Payment window, providing a quick reference for the amount due. ![Opening Payment and Choosing Cash](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F3GfFkDeM4VHHgCSu2jm9GJ%2FvcKyf3YFZXerHKomzpck5g_doc.png?alt=media&token=cdd39377-9134-4fc7-a52d-09ec6c636892) ### 4. Entering the Amount Tendered After selecting cash, you'll need to enter the amount the customer has tendered. You can efficiently do this by using the quick-cash buttons, which are pre-set for common bill amounts like one, five, ten, twenty, fifty, and one hundred dollars. Alternatively, if the customer provides an exact or unusual amount, you can use the number pad to type in the precise amount received. The 'Amount Due' field updates live as you enter digits, ensuring you always know how much more, if any, is needed to complete the payment. ![Entering the Amount Tendered](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F3GfFkDeM4VHHgCSu2jm9GJ%2FgQpzPD4VtFH9KJEGekUBBR_doc.png?alt=media&token=39eb8abc-6834-41c6-9cb5-f89c87555843) ### 5. Confirming Change Due Once the amount tendered has been entered, the system automatically calculates the 'Change Due' amount. This figure indicates precisely how much cash needs to be handed back to the customer. It's a good practice to double-check this calculated change amount for accuracy. After verifying, simply tap the 'Pay' button to finalize the transaction and complete the cash sale. ![Confirming Change Due](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F3GfFkDeM4VHHgCSu2jm9GJ%2Fivw89xsPSYkiKoAhyp5fmg_doc.png?alt=media&token=5563d4f8-1e53-4adb-8e9c-58676dd25389) ### 6. Finishing the Sale With the payment successfully collected, a green checkmark will appear, confirming that the order is complete and displaying the final total. From this point, you will give the customer their change. You then have the option to either print a receipt for the customer or select 'New Sale' to immediately begin the next transaction. This ensures a smooth and efficient checkout experience for both you and the customer. ![Finishing the Sale](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F3GfFkDeM4VHHgCSu2jm9GJ%2F66RREToZSpM3ctjx6s2B7G_doc.png?alt=media&token=dd2b6474-b8d0-479a-8eb8-69ae1ce3dc68) ### 7. Quick Recap of the Process To quickly recap, the process involves scanning items into the cart, tapping 'Pay' and selecting 'Cash', entering the amount tendered, confirming the change due, tapping 'Pay' to complete the sale, and finally, printing a receipt or starting a new sale. If you have any questions, please reach out to your team lead for additional support. ![Quick Recap of the Process](https://static.guidde.com/v0/qg%2FC9EQuOKYKCMzwY5ensx7YRMrfqC2%2F3GfFkDeM4VHHgCSu2jm9GJ%2FdEbKT1EzfVSJFK4uuKnjSN_doc.png?alt=media&token=63eaa410-5ae8-430d-926f-a972ad2b73ec) [Powered by **guidde**](https://www.guidde.com)   - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.