--- title: Abandoned Carts description: Learn how to view abandoned carts in your store to track missed orders, understand customer behavior, and identify opportunities to recover sales. --- [Skip to content](https://support.cityhive.net/abandoned-carts#main-content) [Contact Us](https://support.cityhive.net/kb-tickets/new?hsLang=en) [Customer portal](https://support.cityhive.net/tickets-view?hsLang=en) ![City Hive Logo-2.png\]](https://support.cityhive.net/hs-fs/hubfs/City%20Hive%20Logo-2.png?width=62&height=60&name=City%20Hive%20Logo-2.png) Open main navigation Close main navigation - [Contact Us](https://support.cityhive.net/kb-tickets/new) - [Customer portal](https://support.cityhive.net/tickets-view) We're here to help! - There are no suggestions because the search field is empty. 1. [City Hive Support](https://support.cityhive.net/?hsLang=en) 2. [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en) 3. [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) # Abandoned Carts ## Learn how to access and review abandoned carts so you can follow up, recover lost sales, and better understand customer behavior. #### How to view abandoned carts 1. **Begin on the [Customer section](https://merchants.cityhive.net/#!/ffffff/customers)** of your dashboard  2. **Click on Customer Carts** at the top ![Screenshot 2026-01-28 at 10.59.48 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-28%20at%2010.59.48%20AM.png?width=98&height=31&name=Screenshot%202026-01-28%20at%2010.59.48%20AM.png) 3. On the top left, **select the Active filter  ![Screenshot 2026-01-28 at 11.07.36 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-28%20at%2011.07.36%20AM.png?width=30&height=25&name=Screenshot%202026-01-28%20at%2011.07.36%20AM.png)** 4. **Click on Abandoned Carts ![Screenshot 2026-01-28 at 11.07.55 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-28%20at%2011.07.55%20AM.png?width=225&height=77&name=Screenshot%202026-01-28%20at%2011.07.55%20AM.png)** 5. Carts are shown listed in order from newest to oldest ![Screenshot 2026-01-28 at 11.11.42 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-28%20at%2011.11.42%20AM.png?width=533&height=318&name=Screenshot%202026-01-28%20at%2011.11.42%20AM.png) You can also use these presets or your own date range to view abandoned carts during that time ![Screenshot 2026-01-28 at 11.21.18 AM](https://support.cityhive.net/hs-fs/hubfs/Screenshot%202026-01-28%20at%2011.21.18%20AM.png?width=233&height=213&name=Screenshot%202026-01-28%20at%2011.21.18%20AM.png)   - [Get Set Up](https://support.cityhive.net/get-set-up?hsLang=en#main-content) - [Create Your Merchant Account](https://support.cityhive.net/get-set-up?hsLang=en#create-your-merchant-account) - [Configure Your Settings](https://support.cityhive.net/get-set-up?hsLang=en#configure-your-settings) - [Launch Your Website and App](https://support.cityhive.net/get-set-up?hsLang=en#launch-your-website-and-app) - [Marketplace Integrations](https://support.cityhive.net/get-set-up?hsLang=en#marketplace-integrations) - [Orders - Need Help?](https://support.cityhive.net/orders-need-help?hsLang=en#main-content) - [Shipping](https://support.cityhive.net/orders-need-help?hsLang=en#shipping) - [Delivery Optimization](https://support.cityhive.net/orders-need-help?hsLang=en#delivery-optimization) - [Digital Gift Cards](https://support.cityhive.net/orders-need-help?hsLang=en#digital-gift-cards) - [Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#main-content) - [City Hive POS](https://support.cityhive.net/inventory-management?hsLang=en#city-hive-pos) - [Set Up and Sync](https://support.cityhive.net/inventory-management?hsLang=en#set-up-and-sync) - [Update Product Information](https://support.cityhive.net/inventory-management?hsLang=en#update-product-information) - [Standard Inventory Management](https://support.cityhive.net/inventory-management?hsLang=en#standard-inventory-management) - [Customize Your Website & App](https://support.cityhive.net/customize-your-website-app?hsLang=en#main-content) - [Creating and Editing Pages](https://support.cityhive.net/customize-your-website-app?hsLang=en#creating-and-editing-pages) - [Graphics & Design](https://support.cityhive.net/customize-your-website-app?hsLang=en#graphics-design) - [Content Organization](https://support.cityhive.net/customize-your-website-app?hsLang=en#content-organization) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#main-content) - [Promotions](https://support.cityhive.net/promotions?hsLang=en#promotions) - [Wine Clubs](https://support.cityhive.net/wine-clubs?hsLang=en#main-content) - [Wine Club](https://support.cityhive.net/wine-clubs?hsLang=en#wine-club) - [Marketing & Customer Engagement](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#main-content) - [Email, Push & SMS Marketing](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#email-push-sms-marketing) - [Customer Acquisition & Management](https://support.cityhive.net/marketing-customer-engagement?hsLang=en#customer-acquisition-management) - [Autopilot](https://support.cityhive.net/autopilot?hsLang=en) - [Events](https://support.cityhive.net/events?hsLang=en) - [Overview & Reports](https://support.cityhive.net/overview-reports?hsLang=en) - [Payments & Billing](https://support.cityhive.net/payments-billing?hsLang=en#main-content) - [Transactions](https://support.cityhive.net/payments-billing?hsLang=en#transactions) - [Payments](https://support.cityhive.net/payments-billing?hsLang=en#payments) - [Disbursements](https://support.cityhive.net/payments-billing?hsLang=en#disbursements) - [Chargebacks](https://support.cityhive.net/payments-billing?hsLang=en#chargebacks) - [Ads & Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#main-content) - [Analytics](https://support.cityhive.net/ads-analytics?hsLang=en#analytics) - [Ads](https://support.cityhive.net/ads-analytics?hsLang=en#ads) - [FAQs](https://support.cityhive.net/faqs?hsLang=en) [![Chill listening crop-3](https://support.cityhive.net/hs-fs/hubfs/serviceorg-normal.png?width=26&height=24&name=serviceorg-normal.png "Chill listening crop-3")](http://cityhive.net) City Hive Help Center Copyright © 2026, City Hive, Inc.